Customer Success Specialist

We Care, We Challenge, We Commit, We Collaborate

Join Scrive and be part of an international, fast-growing company headquartered in Stockholm, Sweden. Collaborate with smart, caring, and driven colleagues across Europe as we shape the Scrive story. 🚀

The opportunity
We are looking for a Customer Success Specialist to help our small and medium-sized customers succeed with Scrive. You’ll combine direct interaction with customers and smart automation to scale value, drive adoption, and ensure long-term success.

You can be based anywhere within the EU, even though it would be a great bonus if you could be located at our HQ in Stockholm where we apply a flexible hybrid work model.

In This Role, You Will Be Part Of A Team That:

• manages and grows a large customer portfolio – you will be supporting small and medium businesses across their lifecycle.
• drives adoption and business outcomes – you will empower customers to embed Scrive solutions into their processes.
• is the voice of the customer – you will collaborate with Product, Sales, Finance, Business Operations, and Support to continuously improve.
• secures renewals and expansions – you will use data-driven insights to prevent churn and identify growth opportunities.

To Succeed In This Role, You Should Have:

• Experience with automation and one-to-many customer engagement (e.g. lifecycle flows, digital success programs).
• You’re tech-curious and feel comfortable navigating IT landscapes and understanding how things connect
• Experience working with B2B customers, ideally in an automation role, customer success or customer support role
• Experience in the digitalisation industry (preferably SaaS), and comfortable in a fast-paced, ever-changing environment
• A pragmatic, value-driven mindset - you’re motivated by creating real impact and thrive in a collaborative environment where success is shared, not individual
• You're a people person at heart - a great listener, humble, and naturally build trust with both customers and colleagues
• Fluency in English and Swedish and EU residency or work permit

🌟 Bonus Points If You Have/Are:

• Experience from working in a CS-tool such as Planhat, CRM-tool such as Salesforce and/or ticketing system such as Zendesk/Freshdesk
• A university degree in a relevant field or a degree towards marketing automation
• Fluent in German or Dutch
• Living in the Stockholm area
• Experience from a high-growth/scale-up environment

In this role, we see that you are a structured, solution- & detail oriented, analytical, data-driven, team player. We’re using a competence-based recruitment process where these competencies will play an important role.

Don’t meet every single requirement? Apply anyway! Studies show that women and people from underrepresented groups are less likely to apply for jobs unless they meet every qualification. At Scrive, we value diverse perspectives and encourage anyone who is excited about this role to apply.