Veterinary Client Service Representative I/II (CARE)

Classification Title:

Client Service Representative I/II (CARE)

Classification Minimum Requirements

Veterinary CSR I:
High school diploma or equivalent and one year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Veterinary CSR I:
High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Job Description:

The UF Small Animal Hospital Client Services is recruiting for Client Service Representatives supporting our specialty services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis. These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital.

This position is responsible for facilitating client’s visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly. Individual must possess the ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems. Individual should genuinely care about people and animals, possess excellent communication skills, be highly organized, have strong public relation skills, the initiative to problem solve, active listening skills, confidence in handling customer interactions, relationship building skills,
strong interpersonal skills, and project a professional image. Must be outgoing, full of enthusiasm and a team player.

This position operates Monday through Friday during normal business hours (varying shifts between 7 a.m. and 6 p.m.). As essential personnel, some weekends and holidays will be required.

Expected Salary:

$17-$20 Hourly

    Preferred

Experience in veterinary medicine or in a clinic environment

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

This is a CARE position offering limited benefits, including health insurance and paid time off.  When appropriate certifications are achieved, promotional opportunities to a level II title may be available.  This position will also become eligible for transition into a TEAMS (staff) salary plan.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.