Customer Account Representative

Company Description

About Us

At Shine Social Brand, we specialize in developing strategic communications and brand positioning for businesses looking to elevate their public image. Rooted in Houston, we are a results-driven agency that prioritizes authenticity, professionalism, and creative thinking. Our mission is to deliver tailored public relations strategies that help clients stand out, connect with their audiences, and thrive in competitive markets. We pride ourselves on collaboration, transparency, and measurable results that make brands shine—without relying on social media tactics.

Job Description

Job Description

We are currently seeking a Customer Account Representative to join our growing team. This position is ideal for a detail-oriented, client-focused individual who excels in building relationships, resolving client concerns, and managing account activities with precision and care. You will play a crucial role in ensuring customer satisfaction and supporting internal departments with account-related tasks.

Responsibilities

• Serve as the main point of contact for assigned client accounts.
• Maintain accurate and up-to-date account records and documentation.
• Handle client inquiries, concerns, and service requests in a timely and professional manner.
• Collaborate with internal teams to ensure client needs are met effectively.
• Monitor account performance and proactively identify areas for improvement.
• Prepare and deliver regular reports to clients regarding account status.
• Support customer retention and engagement strategies.

Qualifications

Qualifications

• Bachelor's degree in Business Administration, Communications, or related field (or equivalent experience).
• Minimum of 1–2 years in a customer service, account management, or client-facing role.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to manage multiple tasks and meet deadlines.
• Professional demeanor and customer-first mindset.

Additional Information

Benefits

• Competitive salary ($59,000 – $64,000 per year).
• Opportunities for career growth and professional development.
• Collaborative and supportive work environment.
• Paid time off and holidays.
• Health and wellness benefits package.