Fraud Analyst-Prevention/Detection (10am-7pm M-Th & 8am-4pm Sat) (Hybrid-Glen Allen, VA)

*****The hours for this role are 10am-7pm, Tuesday-Friday AND 8am-4pm on Saturday*****The Fraud Analyst is responsible for the daily operational deployment of the Bank’s comprehensive fraud prevention program, using various systems to analyze, detect, and prevent fraud. The Analyst will monitor for potentially fraudulent activities across multiple transaction types to include, but may not be limited to, Wires, ACH, Check, Deposit, Online Banking, Card. This position is essential to protect the enterprise from financial loss stemming from internal / external fraudulent behaviors. The Analyst will provide customer service to internal and external customers, investigation of potential fraud, documentation of fraud related alerts, and escalation of confirmed fraud cases.  

Position Accountabilities

• Investigate internal and external fraud events perpetrated against AUB, its applicable non-bank affiliates subsidiaries, and stakeholders.
• Research and analyze high risk transactions to identify possible cases of fraud.
• Document and decision complex alerts and cases to identify reportable suspicious activity.
• Conduct customer outreach as needed to determine evidence of fraud.
• Conduct analysis of data output to detect fraud patterns and trends.
• Serve as a point of contact for internal customers with general questions or concerns about fraud.
• Provide timely investigations and follow up to fraud alerts based upon established SLAs.
• Distribute pertinent information to departments throughout organization that may be affected by current Fraud trends.
• Other responsibilities may be assigned at the discretion of the Fraud Prevention and Detection Manager.

Organizational Relationship

• This position reports to the Fraud Prevention and Detection Manager.
• Supervision of Others – No

Position Qualifications

Education & Experience

• High School diploma or equivalent required. College degree preferred
• Certification as a fraud professional (CAFP and/or CFE) preferred
• Must have 2+ years of banking, business, Fraud, BSA, or criminal justice related experience
• Previous Fraud Analyst/Investigation experience in a banking environment is strongly preferred 

Knowledge & Skills

• Excellent interpersonal communication skills, both written and verbal
• Ability to work independently as well as in a team environment
• Detail oriented with strong organizational skills
• Ability to prioritize and meet deadlines
• Strong time management skills driven by a sense of urgency for resolution
• Decision making and problem-solving capabilities based on analytical data
• Superior customer service skills.

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc.  This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.  General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits. 

We are proud to be an Equal Employment Opportunity employer.  We maintain a drug-free workplace.