Product Lead Global Digital Identity within the Chief Data Office

We are looking for an ambitious, enthusiastic and hands-on Product Lead Global Digital Identity to ensure ING will have a global capability of supporting Digital Identities and Wallets. Upon formalization of the Global Customer Data domain, the Product Lead Global Digital Identity will report directly into the Global Head of Customer Domain. In the interim, the role will report into the Global Chief Data Officer as sponsor of the eIDAS program.

Who we are

As a technology enabled and digital-led bank, the creation and usage of data sits everywhere. Data is of critical importance for measuring risk, performance and decision making. As such, we need to ensure our data is complete, accurate and traceable and protected [i.e. safe and exclusive]. The global data organization acts as a first line gatekeeper to secure adequate data chains, collaborating with all functions, business lines and countries within the Bank. Chief Data Office (CDO) is therefore a pivotal organizational unit actively collaborating with all functions, business lines and countries within the Bank.

Job description
This role is pivotal in implementing the new eIDAS regulation, ensuring ING builds a global component that supports Digital Identities and Wallets across all retail countries and Wholesale Banking. As Product Lead, you will drive the end-to-end strategic design, development, and rollout of a unified digital identity infrastructure, enabling frictionless customer journeys, regulatory compliance, and secure data flows. You will collaborate across functions, business lines, and geographies to ensure alignment and adoption. You work not only on delivery, but also on creating a vision on how we improve our services from a global customer data perspective, how we manage the business value and how we increase collaboration across functions. You do that by steering the squads who build the global identity solution by providing them with a strategic direction, coaching them on the job, defining the product roadmap and by managing stakeholders. The people who work in the squads report to you, which means it is your job to empower them to thrive and perform at their best. You set direction, you help them to develop their craftsmanship, and you have continuous conversations about their career development. As a Product Lead you report hierarchically to the Global Head of Customer Domain in CDO.

We expect you to

• Lead the end-to-end implementation and transformation of ING’s global digital identity solution in line with eIDAS 2.0 requirements
• Translate regulatory and business needs into scalable product features and architecture
• Build and manage a cross-functional team to deliver the global component used by all countries and Wholesale Banking
• Ensure interoperability with national identity schemes and ING’s internal systems
• Collaborate with Legal, Compliance, IT, and Risk to ensure secure and compliant data handling
• Pro-actively anticipate on changes in the regulatory landscape to be able to adjust the roadmap swiftly if required
• Act as the primary interface with external regulators and internal stakeholders on digital identity topics
• Monitor market trends and technological developments in digital identity and wallets.
• Attract excellent staff to rapidly mature ING's Digital Identity practice and motivate teams across functions, regions and business lines
• Fully trusted and matured counterpart for senior management including MBB and Regulators, as well as tackling impediments and position solutions to senior management
• You adhere to the ING values, and it is evident for you that your behavior is fully aligned with these values

Your competencies

• Drive and manage change programs in an international context and master financial content of medium complexity
• Lead and deliver (multi-year) change programs of medium complexity on program level – covering multiple countries / functional departments
• Communicate effectively, in which you can adapt your style and the content of your communication to the needs of others you work with. You always pay attention to the input and opinions of others
• Be organizational savvy, you maneuver easily through complex policies, processes and people-related organizational dynamics across ING
• Look ahead, you show a strategic mindset and you find future opportunities which you can translate into concrete strategies
• Be tech savvy, where you anticipate and leverage innovations in digital and technical applications that make ING commercially stronger and more effective
• Build an effective team, that has diverse skills and perspectives to achieve common goals
• People management: being responsible for the inflow, progression, and outflow of employees of ‘your’ teams and playing an active role in the well-being and engagement of employees and the development of their craftsmanship

Your work environment

Data sits everywhere in the Bank, hence the CDO organization is crucial for ING to succeed.  Knowledge of the Bank's products, latest regulations/legislations, technology solutions and excellent stakeholder management skills are required to be able to adequately act, anticipate, comment, advice on and respond to ongoing and upcoming changes.

Required skills and experience

• Education at University with a Master degree in a related study (e.g. Business Administration, Information Management)
• Proven track record in leading complex, multidisciplinary change initiatives in Banking, preferably with international exposure
• Deep understanding of digital identity frameworks, eIDAS regulation, and data protection standards
• Experience in product development, agile delivery, and regulatory implementation
• Up-to-date understanding of IT processes and systems within the bank
• Competent knowledge of Banking/Data is a plus
• A personality and the capabilities to function effectively and independently
• Strong stakeholder management and communication skills
• Ability to navigate ambiguity and drive clarity in a global matrix organization
• Excellent level of English

Interested?

Apply directly online, click on Apply for this job. Please send your CV and motivation. We are looking forward to your application!