Bellman

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Location:

Old-world elegance along the Caspian Sea. Straddling the Middle East, Europe and Asia, the enigmatic capital of Azerbaijan sits on the coast of the opal-blue waters of the Caspian Sea, with the Caucasus Mountains to the west. Our beaux-arts–style Hotel is perched along the waterfront in the heart of central Baku, with the medieval walls of the Inner City just steps away and a trio of flame-shaped, modern skyscrapers flickering nearby. It’s a contrast that perfectly sums up our evolving city: ancient, modern and a little daring, all at once. Join us for breakfast on the terrace at Zafferano, followed by a relaxing treatment in our sun-lit penthouse Spa, then come discover Baku with us.

About the Role:
We are seeking a courteous, professional, and service-oriented Bellman to join our team. As the first and last point of contact for our guests, the Bellman plays a vital role in delivering a world-class hospitality experience.

What You Will Do:

• Greet guests warmly and escort them to their rooms.
• Deliver and collect luggage efficiently upon guest arrival and departure.
• Maintain accurate records of all deliveries and pick-ups.
• Handle guest interactions with the highest level of hospitality and professionalism.
• Resolve guest concerns and accommodate special requests when possible.
• Provide accurate information about hotel services, operations, in-house events, and directions.
• Proactively greet and assist all guests passing through the lobby.
• Comply with Four Seasons’ Work Rules and Standards of Conduct.
• Work harmoniously with all colleagues and supervisors.
• Perform shoeshine services and other guest errands, including local travel.
• Stay informed about guest arrivals, luggage status, special requests, and scheduled transfers.
• Open and close the main entrance doors for guests.
• Assist the front desk with room escorts during busy periods.
• Maintain the cleanliness and organization of the lobby area.
• Recognize and acknowledge returning guests by name.
• Monitor the lobby for unattended items or suspicious behavior and report to Security immediately. 

What You Bring:

• Azerbaijani citizenship (required)
• Strong communication and interpersonal skills
• Ability to lift and carry luggage
• Professional appearance and demeanor
• Fluency in Azerbaijani and English (additional languages a plus)
• Prior hospitality or customer service experience preferred

What We Offer:

• Participation in the hotel’s executive decision-making process.
• Opportunities for professional development and training.
• Access to Four Seasons’ global employee benefits including travel privileges.
• A dynamic and inclusive workplace where your leadership will make an impact.
• Competitive salary and comprehensive benefits package. 

Schedule & Hours:

This is a Full-Time position. Candidates must be able to work Mornings, Nights, Weekends, and Holidays according to business mandates.