Customer Service Executive

Main tasks:

• Receive and confirm bookings from suppliers.
• Send cargo stuffing plans to clients.
• Arrange bookings with nominated carriers upon receiving client approval.
• Follow up and ensure data systems are updated in line with customer requirements and related KPIs.
• Keep clients informed of any changes that may affect the agreed cargo planning.
• Ensure all applicable freight and charges are collected from relevant parties (suppliers, accounting, etc.).
• Manage and follow up with vendors within your assigned scope.
• Coordinate with warehouse teams, carriers, trucking coordinators, etc., to ensure smooth handling of accounts.
• Prepare operational reports as assigned by the CS Manager or senior executives.
• Update and comply with all new procedures instructed by clients for your assigned accounts.
• Perform ad-hoc tasks as assigned by management.

Requirements:

• Strong communication skills, fluent in English (spoken and written).
• Result-oriented with initiative and a strong drive to succeed.
• Good time management skills.
• Ability to work independently and collaborate effectively with team members.
• Basic computer proficiency (Word, Excel, Outlook).
• Experience in trucking or logistics is a plus.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.