Senior E- Commerce Merchandising Manager

About Us

Our mission is to bring Dyson technology to life, to provide the imagery, films, content, experiences and service that explain our machines, their benefits and the problems they solve for our Owners. We create assets and journeys that help Owners discover, choose, purchase, learn about and solve issues they may have with our machines. 

The Sr Merchandising Manager (Central) is accountable for the team who build and publish digital content and experiences for our EMEA markets. The focus of the role and the teams that it leads is to ensure these experiences are truly exceptional and driven by insight. You will be accountable for updates and maintenance for all web content across Dyson.com for EMEA, as well as working with EMEA markets to support content updates across other channels (e.g. Dyson’s App, Adobe Target, Zoovu and others); ensuring all new product campaigns are completed on time and accurately, with ongoing updates to customer facing UX, copy, and imagery.  

About The Role

As a  senior manager, Sr Merchandising Manager (Central) is responsible for a team of eCommerce Merchandisers who support enablement of content across digital channels for our EMEA markets. This involves managing the resource across various work streams, lining up the team’s goals with the goals of the business, and providing input for the team’s career development.  

Alongside updating the front-end content, the Central Merchandising Team is responsible for testing new features the our Dyson CMS systems before they are implemented, ensuring new features work as expected without affecting any of the current features. 

The responsibilities of the role are as follows: 

• Line managing a team of Platform Specialists across Dyson’s multiple CMS and Salesforce Marketing Cloud platforms, ensuring clear direction and support are given to drive a consistently high-quality output and stakeholder service experience. As well as supporting the team with mitigating complex technical issues. 
• Taking time to understand the team’s development needs and aligning them with the overall team requirements and wider business objectives 
• Accountability for delivering large complex digital project including global and multi-lingual market content, support and training on a diverse range of range of CMS platforms (AEM, Magento and Sitecore as the core three) 
• You will ensure work is carried out to a high quality to provide uniformity throughout all digital experience and content. You will have a good eye for detail, ensuring the quality and accuracy of all materials prior to presentation either internally or externally. You will ensure all appropriate reviews and approvals are sought and given prior to the releasing or publishing of any work 
• Senior escalation and support for all platforms
• Reporting to the Global Digital Delivery & Merchandising Director on the status of all projects, any risks, issues or project dependencies 
• Supporting the Platform Specialists to collaborate with the wider e-commerce teams in the Revenue function to test new functionalities on the CMS platforms, and advise on operational roll out of content into platform production as subject matter expert 
• Ensuring the team are delivering on testing and business validation testing (BVT) – ensuring new website functionality is fit for purpose before release 
• Supporting the Platform Specialists to collaborate with EMEA markets, Product Owners, Experience Delivery Managers, Global Platform Specialists, Designers, Copywriters, Commercial, and to ensure demanding standards of excellence are achieved 
• Supporting the team to investigate, identify and resolve technical issues raised by the business 
• You will be able to influence at all levels within the organisation; building strong, productive collaborative relationships to get things done in the right way, inspiring your immediate team and others on the best use of behaviors.
• Being proactive in improving the team’s ways of working by identifying and embedding new processes and digital transformations to help improve effectiveness and efficiencies 

About You

• Should have 5+ years experience using CMS platforms, preferably one or more of: AEM, Hybris, Magento, Sitecore
• Should have 2-3 years experience line managing an effective team 
• Experience working with and managing an offshore team 
• Ability to motivate, engage and inspire a team 
• Ability to plan ahead, prioritise tasks and coordinate with the work of others 
• Resilience and composure to guide projects and teams through arising issues, overcoming challenges to deliver high quality business outcomes 
• Interest in Digital Transformation and a strategic view of business organisational needs
• Ability to communicate effectively with a wide variety of business stakeholders with varying degrees of technical knowledge  
• Good working knowledge of Microsoft Office and preferably the Atlassian suite 
• Team player and self-starter, strong communicator at all levels 

About Us

Dyson is a global technology company with a unique philosophy - to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform and look very different.

Five years ago 80% of Dyson’s business was full-sized vacuum cleaners. Today, its digital motor powered cordless vacuums, robots, Airblade hand dryers, bladeless fans, humidifiers, purifiers and heaters are powering its growth in 75 countries around the world. 2015 saw the addition of Jake Dyson Light to the portfolio, and in April 2016 Dyson took its biggest leap yet, revolutionising the world of health and personal care with the launch of the Dyson Supersonic™ Hairdryer and since then bringing new pioneering Personal Care machines to market through Dyson Airwrap, Dyson Coralle and Dyson Airstrait.

Dyson’s culture is unique; dynamic, inventive, technology-obsessed and decidedly un-corporate. The mindset is geared to constant change and Dyson’s pace brings constant challenge. It’s not easy or comfortable, but it’s this way of working that drives performance. Dyson suits people with the courage and resilience to find their own way, spotting opportunities where others don’t, and having the self-belief to persevere where others give up. “Good enough” isn’t good enough. Experiences are more important than experience. And attitude counts as much as aptitude.

About The Team

Our mission is to bring Dyson technology to life, to provide the imagery, films, content, experiences and service that explain our machines, their benefits and the problems they solve for our Owners. We create assets and journeys that help Owners discover, choose, purchase, learn about and solve issues they may have with our machines.

Reporting into the Sr Merchandising Manager (EMEA), the Platform Specialist (EMEA) role is responsible for updates and maintenance for all web content across Dyson.com for EMEA markets, ensuring all new product campaigns are completed one time and accurately, with ongoing updates to customer facing UX, copy, and imagery and implementation of new functionality.

About The Role

The Platform Specialist (EMEA) will work alongside the wider Platform Team and Dyson’s appointed content outsourcing company, Hogarth Worldwide (HWW), to deliver CMS and CRM related projects, providing support to the business. This purpose of the Platform Specialist role is to be a subject matter expert for all CMS merchandising projects, providing support to the EMEA markets and to the wider business.

Alongside updating the front-end content, the EMEA merchandising team is responsible for testing new features the our Dyson CMS systems before they are implemented, ensuring new features work as expected without affecting any of the current features.

The Responsibilities Are As Follows:

• Working with EMEA markets for content translation approvals
• Delivering multi-lingual market content for EMEA markets, support on a diverse range of range of CMS platforms as well as Salesforce Marketing Cloud 
• Quality Control – QA the Content Administrators work to ensure task requirements have been met
• Collaboration with the product management team to test new functionalities on the CMS platforms as subject matter experts
• Collaboration with designers, experience delivery managers, copywriters, commercial, and market representatives to ensure demanding standards of excellence are achieved
• User acceptance testing and business validation testing (BVT) – ensuring new website functionality is fit for purpose before release. 
• Localising and expediting Group built content on behalf of markets 
• Raising IT incidents and working with IT teams to resolve issues as they arise

About You

• Should have 2-3 years experience using CMS platforms, preferably one or more of: AEM, Hybris, Magento, Sitecore 
• Experience working with an offshore team is advantageous 
• Resilience and composure to guide projects and teams through arising issues, overcoming challenges to deliver high quality business outcomes 
• Good working knowledge of Microsoft Office and preferably the Atlassian suite 
• Team player and self-starter, strong communicator 

Benefits

• Competitive Salary Package

• Discount on Dyson products  

• Company Pension Scheme

• 29 days annual holiday plan  

• Company Fitness Plan

• EAP (Employee Assistant Programme)  

• Life Assurance Plan

• Transportation Allowance

• Health Insurance – Medical Contribution   
• Eye Examination & Computer Glasses Reimbursement  

#Li-Kh1

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.