Client Relationship Manager

MDK, an innovative law firm, is seeking a relationship-driven Client Relationship Manager to play a key role in developing and sustaining client relationships to drive satisfaction, loyalty, and business growth. The CRM is responsible for managing assigned client interactions, assisting with departmental efforts to position MDK within our service industries, retaining and growing current business, and expanding client engagement. In addition to maintaining strong relationships, the CRM is accountable for identifying, developing, and executing on new business opportunities within existing client accounts. With the support of the Senior Manager and the Director of Business Development, the CRM ensures consistent delivery of support, communication, and insights that both strengthen trust and expand MDK’s portfolio of services

Essential Duties And Responsibilities:

1. Client Relationship Development:
2. Relationship Management Strategy:
3. Client Value Identification:
4. Line of Business and Jurisdictional Expansion:
5. Brand and Industry Positioning:
6. Client Communication and Advocacy:
7. Client Meetings:
8. Project Management and Coordination:
9. Escalated Client Issues:
10. Client Presentations and Materials:
11. Brand Loyalty and Client Engagement:
12. Client Visits and Industry Events:
13. Support Team Initiatives:

The responsibilities defined above are not an all-inclusive list, but a general summary of typical duties. Individuals in this position may be asked to perform a wide range of related tasks.

Requirements:

• Requires a high school diploma. Bachelor’s degree in business, marketing, communications or related field preferred.
• Requires three or more years of related work experience in client relationship management, account management, or other client-facing roles in legal or professional services.
• Excellent interpersonal, communication, and presentation skills.
• Strong attention to detail, project management and coordination skills.
• Demonstrated analytical and problem-solving skills.
• Proficiency with MS Office products and communication platforms.
• Ability to travel as needed.
• In-office presence to support team collaboration and in-person meetings and activities as needed.

Schedule & Benefits:

Our team works Monday through Friday, general business hours. After a successful orientation period, we offer a hybrid schedule, which allows our employees the flexibility to work from home and in the office. MDK provides a comprehensive benefit package, which includes:

• Medical, dental, and vision insurance.
• Company-paid short-term and long-term disability, as well as life insurance.
• 401(k) plan, with an employer contribution.
• Paid time off.

Additional Perks:

• Paid time to volunteer in the community.
• Paid holidays.
• Casual dress code.
• The opportunity for career development and advancement.

Join MDK: Pioneering Uncommon Paths to Success

At MDK, we blend legal expertise with innovative technology to provide comprehensive legal and professional services. Since our inception in 2002, we've expanded our services to include residential mortgage, timeshare default services, a national bankruptcy practice, and title and closing services, reaching clients nationwide.

Our culture emphasizes support, well-being, and continuous growth. Through initiatives like our Culture Council and career development programs, we foster an environment where curiosity and collaboration thrive. We prioritize work-life balance with flexible hybrid work arrangements and a robust Volunteer Time Off program.

MDK has been recognized as one of the Best Places to Work by Columbus Business First magazine and honored with the Best Law Firm designation by US News and World Report. Join us to explore your potential and contribute to our mission of creating uncommon paths to success.

Thank you for considering MDK as your next career destination. 

Click this link to learn more about our benefits: MDK Benefits

Learn more about MDK by visiting Attorneys & Professional Services | MDK (mdklegal.com) or visit us on LinkedIn or Instagram.

The Manley Law Firm LLC d/b/a MDK and affiliates are Equal Opportunity Employers. We have a no tolerance policy for discrimination at our workplace. We are committed to working with and providing reasonable accommodations to all applicants. We respect everyone from fair wages to equal opportunities for growth and movement here at MDK.