At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Customer Operation Returns and Order Management Specialist with Spanish and Portuguese

In this role, a typical day will include:

• Enter customer orders into the system, verifying product availability, pricing, and terms.

• Coordinate with inventory, shipping, and logistics teams to ensure timely and accurate order fulfillment.

• Update order status in the system and track shipment progress.

• Provide order confirmation, shipping updates, and delivery notifications to customers.

• Address customer inquiries and concerns promptly, managing order modifications, cancellations, and special requests.

• Maintain a high level of customer satisfaction through proactive communication and problem-solving.

• Review and evaluate return requests to ensure they meet company policy criteria.

• Authorize or reject return requests and communicate decisions to customers.

• Issue Returns Material Authorizations for approved return requests and provide customers with return instructions.

• Track return shipments to ensure timely receipt and update the system accordingly.

• Process credits, refunds, or replacements for returned items.

• Track the efficiency of the RMA process and identify improvement opportunities.

• Within above scope of responsibility operate according to internal standards, external audit standards, regulatory standards, and legal requirements.

• Contact with the stakeholders across EMEA region

WHAT YOU’LL BRING TO ALCON:

Education: Bachelor or Master Degree
Professional experience in order management and order to cash area, min. 1 years
Languages: Spanish, Portuguese, English – fluent
Experience in phone customer service
Basic knowledge of SAP and SFDC
Basic MS Excel (Outlook, Excel, Ppt)

What we can offer you:

Very best working environment for our employees – Alcon Polska has been recognized as a Top Employer for the two years in a row
Collaboration and frequent direct interactions with business stakeholders
Truly international environment and daily interactions with colleagues from all over the world
Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
Attractive compensation package (including bonus scheme)
Hybrid model of work (3/2/weekly)
Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw

Alcon Careers

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