Sr. Product Operations Manager

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders -- internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.   Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY: As part of the Product Center of Excellence the Senior Product Operations Manager is responsible for supporting our transformation into a product-led organization by driving operational excellence across the product organization. This role will establish and scale the standards, processes, tools, and insights that empower Product Managers and Product Owners to deliver high-impact outcomes efficiently and consistently.

Job Roles And Responsibilities:

1. 1.  Process Definition & Optimizations: Work with the product organization to define and implement new product management workflows, frameworks, standards and best practices. Lead initiatives to improve product planning, prioritization, and execution.
2. 2. Tooling: Own the evaluation, implementation, and administration of new product tools, ensuring smooth integrations and optimal utilization of tools.
3. 3. Cross-Functional Alignment: Partner with cross-functional teams (Engineering, Design, Growth, Marketing, etc.) to streamline product development workflows and improve execution.
4. 4. Data & Analytics: Establish metrics and dashboards to track product performance and operational efficiency. Analyze data to identify areas for improvement and inform decision-making within the CoE and the Product organization.
5. 5. Knowledge Management: Develop and maintain a centralized repository of best practices, templates and documentation for product.
6. 6. Select, develop, and evaluate staff to ensure the efficient operation of department.
7. 7. Collaborate, coordinate, and communicate across disciplines and departments.
8. 8. Ensure compliance with HIPAA regulations and requirements.
9. 9. Demonstrate Company's Core Competencies and values held within.
10. 10. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Job Scope:

The Senior Product Operations Manager drives operational excellence across the product organization, reporting to the VP of Product Management and managing a team within the Product Center of Excellence. The role holds significant decision-making authority in defining product workflows, selecting and administering tools, and establishing performance metrics that support strategic planning and execution.

Operating with a high level of independence, the incumbent leads cross-functional initiatives and partners with teams across Engineering, Design, Growth, and Marketing to improve product delivery and alignment. The role influences budget decisions related to tooling and may manage vendor relationships.

Direct supervision of team members is required, along with indirect influence across the broader product organization to ensure consistent adoption of standards and best practices. Strong analytical, facilitation, and stakeholder management skills are essential to support a product-led transformation and deliver scalable improvements. This is a people management job with authority for all HR actions (hiring, firing, discipline, training, etc.)

Qualifications

JOB REQUIREMENTS (Education, Experience, and Training):

• Minimum Bachelor's Degree or 10 years direct experience.
• Minimum of 8 years experience in product management, product ownership, product operations, or related roles
• Required licensures, professional certifications, and/or Board certifications as applicable
• Proven experience implementing scalable processes and tools in a product-led organization.
• Strong understanding product lifecycle and agile methodologies.
• Excellent communication, facilitation, and stakeholder management skills.
• Experience with being a Super User or administrator of tools like Jira, Jira Align, Jira Product Discovery, Aha!, and Confluence, or similar.
• Ability to translate strategic goals into operational plans and measurable outcomes.
• Ability to work independently and collaboratively in a remote, cross-functional environment.
• Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

  The salary range for this position is $115-135K. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.   BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:
* Medical (PPO & HDHP), dental and vision coverage
* Pre-tax Savings Account (FSA & HSA)
* Life & Disability Insurance
* Paid Parental Leave
* 401(k) company match
* Employee Stock Purchase Plan
* Generous Paid Time Off -- accrued based on years of service
o WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
* 10 paid company holidays
* Tuition reimbursement
* Employee Assistance Program
* Sick time benefits -- for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits

EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.

APPLICATION DEADLINE
We will generally accept applications for at least 5 business days from the posting date or as long as the job remains posted.