IT Helpdesk Coordinator (Graduate)

Kickstart Your IT Career in a Hands-On Support Role

Are you a recent IT graduate or currently studying IT and ready to gain further experience? Join our dynamic team as an IT Helpdesk Coordinator, where you’ll play a key role in providing technical support to our national business.

In this onsite role, you’ll work closely with our IT Service Delivery Lead, developing your skills across helpdesk support, device setup, troubleshooting, asset management, and general IT coordination. This is a part-time role with the required hours Monday-Wednesday 9am-5pm.

What You’Ll Be Doing:

• Act as the first point of contact for internal IT support queries.
• Provide Level 1 support on common IT issues - think software errors, login/access problems, printing faults, and basic networking.
• Set up and configure laptops, monitors, and mobile devices for new starters.
• Manage user accounts, permissions, and systems access.
• Troubleshoot and resolve hardware and software issues.
• Assist with maintaining our IT asset register and coordinating equipment movements.
• Support IT projects and contribute to internal knowledge-sharing.
• Build great working relationships with colleagues by providing helpful, timely, and professional service.

What We’Re Looking For:

• A current IT student or recent IT graduate (TAFE or University).
• Customer service experience or prior exposure to an IT helpdesk (internships welcome).
• Entry level understanding of IT hardware, operating systems, and networking.
• Strong communication skills - able to explain tech in plain language.
• Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• A proactive problem-solver who enjoys helping others and learning new systems.
• Organised, reliable, and keen to build a career in IT.

Why Join Us?

• Gain hands-on experience across a wide variety of IT support activities.
• Work within a supportive team that encourages learning and development.
• Be mentored by an experienced IT professional.
• Product discounts, on-site parking, birthday leave, parental leave and more!

Ready to Start Your IT Career?

At Caesarstone, we believe that being a responsible corporate citizen means taking care of our planet and our people. We are committed to sustainability, ethical business practices, and social responsibility. As an equal opportunity employer, we celebrate diversity and are dedicated to creating an inclusive environment for all employees. Some of our benefits include hybrid working arrangements, weekly team lunches, paid parental leave, birthday leave and career development plans.

If you’re passionate about technology and want to grow your skills in a real-world environment, we’d love to hear from you.