About GTT:

GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. For more information, please visit www.gtt.net.

Role Summary:

We are seeking a dynamic and experienced Internal Communications Manager to join our Corporate Marketing team. In this new role, you will be responsible to help keep employees aligned and engaged by managing strategic internal communications programs. You will work cross-functionally to promote transparency, engagement and a clear understanding of our vision, goals, projects and strategies.  

This position is perfect for a talented writer and strategist who thrives on collaboration and is results oriented. You'll partner with teams across the organization to bring our brand mission and story to life for every GTT employee. 

Duties and Responsibilities:

Strategic Planning: Execute a comprehensive internal communications strategy that supports our business objectives and fosters a positive company culture. This includes managing the organization-wide content calendar and helping determine the best channels to reach employees.

Create Compelling Content: Writing, editing and producing a wide range of content for internal audiences. This will include writing company-wide announcements, our weekly newsletter, intranet stories and employee FAQs, as well as editing and finalizing internal communications driven from other departments. The ability to develop engaging narratives is critical.

Manage and Improve Communication Channels: Oversee our internal communications platforms, including our SharePoint Intranet, Teams and Viva Engage. You will also support GTT’s Employee Communications Council to ensure communication alignment across the company.

Cross-Functional Collaboration: Working closely with various departments, including Human Resources, Corporate and Product Marketing, Product, Sales, Service Assurance, Service Delivery and Engineering to ensure that all internal messages are consistent, accurate and aligned with GTT’s brand and mission. The ability to think strategically outside of internal communications will be important.

Measure Impact: Define key benchmarks to measure the effectiveness of your communication initiatives, ensuring our efforts are driving real results.

Stay Current: Keep up with the latest trends, tools and platforms in internal communications to identify and implement the best methods for reaching our employees.

Analyst Relations Support: In addition to managing employee communications, you will support our analyst customer reviews program, working closely with sales and customer support to drive year-round success.

Required Experience/Qualifications:

Experience: 3 - 5 years of experience in internal communications, preferably in the high technology industry.

Strong Writing and Editing: The ability to craft clear, compelling and concise content for a diverse audience. Storytelling ability is a must.

Strong Interpersonal Skills: The ability to build relationships and collaborate effectively with people at all levels of the organization across the globe.

Project Management: The skill to manage multiple projects simultaneously, meet deadlines and deliver high-quality work.

Tools Experience: Proficiency in Microsoft 365 Office, SharePoint, Teams, PowerPoint and Viva Engage.

Creativity and Innovation: The drive to find new and engaging ways to reach GTT employees and tell the company's story.

Adaptability: The flexibility to respond quickly to new information and changing priorities.

Education: Bachelor’s degree in journalism, communications or English preferred.

Who You Are

You are a creative and strategic thinker with technical acumen who can work with diverse teams to enhance a culture of collaboration and takes a marketing-oriented approach to internal communications. You are passionate about creating experiences that connect, engage and inspire a community of employees, are highly motivated and results oriented. You are confident, with a strong voice at leadership tables, who also has excellent listening skills. You are an excellent writer with an understanding of AP style who understands that effective communication is at the heart of a successful organization.

Core Competencies

Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

Knowledge of Organization: Knowledge of the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to understand the value of aligning capabilities with business goals to support optimal performance.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Universal Competencies

Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.

Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.

Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.

#LI-RD1