Product Director

This position is part of the Chase Co-Branded Cards organization under Card Services, a key line of business within Chase’s Consumer & Community Banking group. As a Product Director within the Card Cobrand platform, you will be at the forefront of our modernization efforts. Your role is not limited to uplifting the existing platform, but also involves creating a suite of new capabilities and features to improve our scalability, reusability, resiliency, overall quality, and availability. You will collaborate with design, product, data and technology leaders across our organization, to modernize not just our technology stacks but also our modes of business operations and delivery. 

As a Product manage, you will conduct product discovery activities, define, refine requirements under agile framework, prioritize, and execute the product build with scrum teams to ensure the most valuable and meaningful functionality of the product roadmap gets delivered. Focused on Minimum viable product (MVP)  based product releases, which results in a superior customer experience for the customers, partners and the entire business organization. 

 

Job Responsibilities:

• Customer Focus: Engage with customers and business users to gather feedback, understand their pain points, and ensure the product meets their needs.
• Product Strategy: Co-develop and execute the product vision, strategy, and roadmap for the Cobrand cards in alignment with company goals and market demands.
• Stakeholder Collaboration: Work closely with cross-functional teams in a matrix organization, including engineering, design, data, marketing, sales, and customer support, to deliver high-quality products and solutions to customers.
• Partner engagement: Collaborate and jointly develop the requirements and use cases with external partner teams and act as primary subject matter expert for Chase teams on those requirements. 
• Product Development: Drive the product development lifecycle based on Cobrand product roadmap, from ideation to launch, ensuring timely delivery and adherence to quality standards.
• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement.
• Compliance and Security: Ensure the Card platform complies with regulatory requirements and industry standards for security and data protection.
• Market Research: Conduct market research and competitive analysis to identify opportunities, customer needs, and industry trends.
• Go-to-Market: Assist in develop go-to-market strategies, including positioning, release planning and promotional plans, in collaboration with the marketing team.

Required qualifications, capabilities, and skills:

 

• 10 plus years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions

 Preferred qualifications, capabilities and skills: 

• Bachelor’s degree in Computer Science, Business Management or a equivalent engineering field. MBA or advanced MS degree 

• Experience in the financial services industry, particularly in credit cards, payments, or consumer banking

  
   

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans