Claims Specialist
Morgan Properties.com
60k - 75k USD/year
Office
Conshohocken, PA, 19428, US
Full Time
Summary:
The Claims Specialist plays a critical role in advancing resident satisfaction and strengthening organizational success by providing responsive, first-line claims support and proactive early intervention. As a trusted member of the Risk Management team, this position ensures that general liability and renter’s insurance matters are handled with accuracy, fairness, and empathy, directly supporting both operational efficiency and resident trust.
In this highly collaborative role, the Claims Specialist serves as the primary point of contact for residents, property teams, and external partners, including third-party administrators (TPAs), brokers, and outside counsel. Success in this role requires being detail-oriented, customer-focused, and capable of balancing service with efficiency. With authority to independently resolve claims, the Specialist applies sound judgment and discretion while also supporting property claims, subrogation efforts, and insurance program processes.
This is a growth-oriented opportunity for an adaptable and proactive professional who thrives in a team-driven environment and is eager to gain exposure to more complex claims and broader risk management strategies.
Essential Duties:
Claim Intake & Triage
• Serve as the first point of contact for incident reports, determining appropriate resolution paths including internal resolution, escalation, or carrier/legal involvement.
• Collect, analyze, and organize claim information to support early intervention and resolution strategies.
Claims Handling & Resolution
• Independently assess and resolve claims within established authority limits, including property damage and early settlement opportunities.
• Develop fair and cost-conscious resolution strategies that prioritize resident satisfaction and organizational goals.
• Negotiate settlements, coordinate reimbursements, and secure releases, escalating only complex or sensitive matters to leadership.
• Guide residents and property teams on insurance decisions, ensuring clear and accurate communication throughout the claims process.
Communication & Customer Support
• Provide empathetic, professional communication with residents, property teams, and vendors.
• Deliver timely status updates and explain next steps in accessible terms.
• Ensure prompt responses to all stakeholder inquiries, promoting a seamless claims experience.
Claims Operations & Process Management
• Maintain accurate and compliant claim files and documentation in the Risk Management Information System (RMIS).
• Support property subrogation efforts by gathering documentation and coordinating with vendors.
• Review certificates of insurance (COIs) and track waivers to ensure compliance.
• Maintain and update the Claims Handling Playbook, incorporating approved revisions.
• Route and process claim-related invoices, ensuring timely and accurate payment.
Professional Development & Team Support
• Participate in training, team meetings, and case reviews to build expertise in claims investigation and resolution.
• Stay current on company policies, insurance procedures, and industry best practices.
• Gain exposure to broader risk management by participating in renewal strategy discussions and program management initiatives.
Additional Duties: Tasks or duties not outlined in this job description may be required to contribute to the organization's success and efficiency.
Qualifications:
Reasonable accommodation may be arranged to facilitate individuals with disabilities in fulfilling the essential duties of this role.
Education & Experience
• Associate’s degree in a related field preferred.
• Minimum of 2 years’ experience in claims handling, insurance operations, or a transferable customer service role.
• Exposure to general liability and property damage claims strongly preferred.
• Experience in property management or multi-family housing is a plus.
• Proficiency in Microsoft Office Suite; experience with claims or risk management technology platforms preferred.
• Ability to manage sensitive information with confidentiality and discretion.
• Valid driver’s license required.
Physical Requirements & Work Environment:
• Primary work performed in a professional office environment with regular computer, telephone, and mobile device use.
◦ Typical office setting includes a moderate noise level
• Occasional travel to property sites is required for on-site claim investigations and inspections.
◦ Property site visits may involve exposure to outdoor conditions, varying weather, and active construction or maintenance areas.
• Ability to work in a fast-paced environment with frequent interruptions and shifting priorities.
• Must be able to occasionally lift and carry up to 25 pounds of files, equipment, or claim-related materials.
• Role may occasionally require evening or weekend availability to respond to urgent claims or crisis events.
The “Benefits” of Employment
• Employee referral payment program
• Educational Enhancement Program
• Medical, Dental, and Vision benefits
• Life/ AD&D Insurance
• Paid Parental Leave
• Long and short term disability
• Retirement Plan - 401(k) Plan
• Discount on an apartment at any one of our properties
• Brand new amenity space that includes a full gym/fitness center and golf simulator
Salary range: $60,000-$75,000/yr
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 360 apartment communities and over 100,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.
#LI-JS1
#AC899916
The Claims Specialist plays a critical role in advancing resident satisfaction and strengthening organizational success by providing responsive, first-line claims support and proactive early intervention. As a trusted member of the Risk Management team, this position ensures that general liability and renter’s insurance matters are handled with accuracy, fairness, and empathy, directly supporting both operational efficiency and resident trust.
In this highly collaborative role, the Claims Specialist serves as the primary point of contact for residents, property teams, and external partners, including third-party administrators (TPAs), brokers, and outside counsel. Success in this role requires being detail-oriented, customer-focused, and capable of balancing service with efficiency. With authority to independently resolve claims, the Specialist applies sound judgment and discretion while also supporting property claims, subrogation efforts, and insurance program processes.
This is a growth-oriented opportunity for an adaptable and proactive professional who thrives in a team-driven environment and is eager to gain exposure to more complex claims and broader risk management strategies.
Essential Duties:
Claim Intake & Triage
• Serve as the first point of contact for incident reports, determining appropriate resolution paths including internal resolution, escalation, or carrier/legal involvement.
• Collect, analyze, and organize claim information to support early intervention and resolution strategies.
Claims Handling & Resolution
• Independently assess and resolve claims within established authority limits, including property damage and early settlement opportunities.
• Develop fair and cost-conscious resolution strategies that prioritize resident satisfaction and organizational goals.
• Negotiate settlements, coordinate reimbursements, and secure releases, escalating only complex or sensitive matters to leadership.
• Guide residents and property teams on insurance decisions, ensuring clear and accurate communication throughout the claims process.
Communication & Customer Support
• Provide empathetic, professional communication with residents, property teams, and vendors.
• Deliver timely status updates and explain next steps in accessible terms.
• Ensure prompt responses to all stakeholder inquiries, promoting a seamless claims experience.
Claims Operations & Process Management
• Maintain accurate and compliant claim files and documentation in the Risk Management Information System (RMIS).
• Support property subrogation efforts by gathering documentation and coordinating with vendors.
• Review certificates of insurance (COIs) and track waivers to ensure compliance.
• Maintain and update the Claims Handling Playbook, incorporating approved revisions.
• Route and process claim-related invoices, ensuring timely and accurate payment.
Professional Development & Team Support
• Participate in training, team meetings, and case reviews to build expertise in claims investigation and resolution.
• Stay current on company policies, insurance procedures, and industry best practices.
• Gain exposure to broader risk management by participating in renewal strategy discussions and program management initiatives.
Additional Duties: Tasks or duties not outlined in this job description may be required to contribute to the organization's success and efficiency.
Qualifications:
Reasonable accommodation may be arranged to facilitate individuals with disabilities in fulfilling the essential duties of this role.
Education & Experience
• Associate’s degree in a related field preferred.
• Minimum of 2 years’ experience in claims handling, insurance operations, or a transferable customer service role.
• Exposure to general liability and property damage claims strongly preferred.
• Experience in property management or multi-family housing is a plus.
• Proficiency in Microsoft Office Suite; experience with claims or risk management technology platforms preferred.
• Ability to manage sensitive information with confidentiality and discretion.
• Valid driver’s license required.
Physical Requirements & Work Environment:
• Primary work performed in a professional office environment with regular computer, telephone, and mobile device use.
◦ Typical office setting includes a moderate noise level
• Occasional travel to property sites is required for on-site claim investigations and inspections.
◦ Property site visits may involve exposure to outdoor conditions, varying weather, and active construction or maintenance areas.
• Ability to work in a fast-paced environment with frequent interruptions and shifting priorities.
• Must be able to occasionally lift and carry up to 25 pounds of files, equipment, or claim-related materials.
• Role may occasionally require evening or weekend availability to respond to urgent claims or crisis events.
The “Benefits” of Employment
• Employee referral payment program
• Educational Enhancement Program
• Medical, Dental, and Vision benefits
• Life/ AD&D Insurance
• Paid Parental Leave
• Long and short term disability
• Retirement Plan - 401(k) Plan
• Discount on an apartment at any one of our properties
• Brand new amenity space that includes a full gym/fitness center and golf simulator
Salary range: $60,000-$75,000/yr
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 360 apartment communities and over 100,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.
#LI-JS1
#AC899916
Claims Specialist
Office
Conshohocken, PA, 19428, US
Full Time
60k - 75k USD/year
September 12, 2025