Network Observability Manager– Site Reliability

Site Reliability Engineering at Ford Motor Company plays a critical role in maintaining and improving the reliability, scalability, and performance of our services. As a Network Observability Manager – Site Reliability, you will manage a team of Network Observability SREs, own network observability tools and deliver a high-quality experience for your customers across Ford.  

• Lead and manage a team of Network Observability SREs to design, build and maintain comprehensive network monitoring solutions.
• Own and evolve the Network Observability ecosystem; including tools such as SevOne, IBM CloudPak, Netcool and ThousandEyes.
• Drive adoption of SRE best practices including SLIs, SLOs, alert tuning, incident management and post-mortem analysis within the network operations function.
• Collaborate cross-functionally with SRE, Infrastructure, Cloud and security teams to ensure visibility and reliability across hybrid environments.
• Define and enforce standards for logs, metrics, traces and telemetry across network hardware and platforms. 
• Support incident detection and troubleshooting efforts by providing best-in-class observability tools to reduce MTTX and proactively identify potential issues. 
• Ensure observability integrations for all key networking hardware including switches, routers, firewalls and load balancers. 
• Report on key performance indicators and lead initiatives to improve network reliability and visibility. 
• Manage and grow engineers by providing regular mentorship, career coaching and performance feedback. 
• Evaluate and recommend new and emerging products and technologies. 
• Provide thought leadership and perspective across multiple organizations to eliminate knowledge silos. 
• Drive continuous improvement and build a learning organization. 

You’Ll Have…

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering or related field or equivalent work experience 
• 7+ years of hands-on experience as a Network Engineer, with deep understanding of enterprise network architecture and operations. 
• 5+ years  of proven experience in a management role, with a focus on coaching, development, and performance management of engineering teams. 
• Strong command of networking principles and protocols: routing (OSPF, BGP), ARP, VLANs, ACLs, SNMP, QoS, etc. 
• Familiarity with major networking hardware vendors (Cisco, Juniper, Palo Alto, F5, etc.). 
• Deep understanding of SRE principles including SLAs, SLIs, SLOs, error budgets and incident lifecycle management. 
• Experience in hybrid (on-prem/cloud) environments and integrating observability across both. 
• Excellent problem-solving skills, an analytical mindset and the ability to manage and prioritize multiple tasks effectively. 
• Strong communication and collaboration skills to work across both technical and non-technical teams.  

Even better, you may have... 

• Certifications such as CCNP/CCIE, AWS Advanced Networking, or Certified SRE. 
• Experience with automation and scripting (e.g., Python, Ansible) for network telemetry and monitoring. 
• Familiarity with cloud-native monitoring solutions (e.g., Datadog, Grafana, Splunk, Prometheus). 
• Extensive experience creating architectures which support reactive, distributed, secure, performant, service-oriented systems 
• Strong verbal and written communications skills with the ability to influence the enterprise 

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:   • Immediate medical, dental, and prescription drug coverage • Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more • Vehicle discount program for employees and family members, and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time. For a detailed look at our benefits, click here: Benefit Summary     This role requires commute to the office in Dearborn, MI, 4 days/week.   *Visa Sponsorship IS provided for this specific role*   Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.   #LI-On-Site #LI-DS2