Inside Sales Coordinator - Level II

Supports the customer-facing sales force through the rhythm of sales—from lead to close. Executes and supports selected sales and support activities under limited supervision, ensuring customer satisfaction, sales growth, and operational efficiency.

Key Responsibilities

• Handle inbound, unsolicited prospect calls and convert them into sales opportunities.
• Develop leads via telephone, email, or other technologies, including cold-calling prospects.
• Drive additional sales through follow-up with existing customers for repeat business, cross-selling, and up-selling.
• Conduct negotiations and support deal closures in line with company guidelines.
• Achieve revenue and margin targets while ensuring customer satisfaction through the Cummins Sales Process.
• Create and deliver qualified leads to sales representatives where appropriate.
• Assist the sales team with quotation/RFP management and other sales cycle operations.
• Build and maintain strong customer relationships to foster loyalty and future sales.
• Respond to complex internal and customer inquiries, ensuring accurate and timely resolution.
• Enter and update customer data in the corporate database and support new account setup.
• Maintain accurate sales entry, reporting, and forecasting using Cummins tools (e.g., CRM systems).
• Support dealer claims processing and ensure timely resolution of dealership actions.
• Plan, prioritize, and schedule Inside Sales activities to ensure service continuity.
• Mentor and develop Inside Sales staff to meet performance targets.
• Coordinate input from sales staff to develop proactive customer communications.
• Compile budgetary quotes, schedule customer visits/events, and support execution.
• Process orders, issue acknowledgments, invoices, and shipping notices for simple jobs.
• Track and communicate order and inventory status to the sales team.
• Assist in resolving post-sale issues and support inventory analysis and reporting.

Qualifications

• High school diploma or equivalent; additional education or certifications are a plus.
• This position may require licensing for compliance with export controls or sanctions regulations.

Core Competencies

• Action Oriented: Tackles challenges with urgency and enthusiasm.
• Collaborates: Works effectively with others to meet shared goals.
• Communicates Effectively: Adapts communication to suit different audiences.
• Customer Focus: Builds strong relationships and delivers customer-centric solutions.
• Channel Awareness: Understands industry dynamics and market pathways.
• Account Planning: Develops and tracks execution of account strategies.
• Adapts to Target Audience: Explains complex topics in an understandable way.
• Integrates Customer Perspective: Aligns sales efforts with customer needs.
• Sales Forecasting: Uses data to predict future sales patterns.
• Sales Pipeline Management: Plans and adjusts strategies based on pipeline health.
• Sense Making: Synthesizes complex information to deliver tailored solutions.
• Values Differences: Embraces diverse perspectives and cultures.

Skills And Experience

• Some work experience in sales or customer service roles.
• Intermediate knowledge of sales processes and tools, obtained through training or on-the-job experience.
• Proficiency in CRM systems and sales forecasting tools.
• Strong communication and negotiation skills.
• Ability to analyze customer inquiries and recommend solutions.
• Experience supporting sales cycles, including quoting, order processing, and customer follow-up.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.