Administrative Associate 2-University Family Physicians (Knoxville)

Market Range: 05

Hiring Salary: $18.54/Hourly

THIS POSITION IS LOCATED IN KNOXVILLE, TN

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Administrative Associate 2 is a member of the University Family Physicians billing staff. This position processes patient and insurance payments, refunds, and monitors the accounts receivable for timely payments of all claims.

1. Performs data entry of charges from the office, hospital, and wound care settings. 
2. Transmits charges and patient statements to the clearinghouse.
3. Handles UHN encounter form audits.
4. Provides customer service to patients regarding their accounts and balances.
5. Performs data entry of insurance and patient payments.
6. Processes encounters and completes the daily missing ticket report.
7. Collects patient payments and sets up payment plans.
8. Processes patient refunds.
9. Assists with data entry of patient charges. 
10. Covers various positions in the front office; assists with insurance and billing questions.
11. Performs other duties as assigned. 

EDUCATION: High School Diploma or GED. (TRANSCRIPT REQUIRED)

EXPERIENCE: Two (2) years of medical office experience; OR Associate’s Degree in lieu of experience. 

Knowledge, Skills, And Abilities:

• Excellent interpersonal and communication skills, including oral, written, and listening skills. 
• Ability to multitask in a busy work environment.   
• Skill in data entry. 
• Knowledge and ability to work in Microsoft Office.