(LDC) Analyst - Business Analyst Enterprise Programme Management Office.Commercial Operations SA

The Business Analyst's mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable requirements. In this role, the BA partners closely with cross-functional teams, facilitating ideation through design thinking, decomposing high-level objectives into user stories, and validating solutions against agreed success factors. By maintaining rigorous requirements governance and leveraging AI-powered tools to enhance productivity, the BA ensures that each initiative is aligned with strategic goals, delivered on time, and measured against meaningful KPIs. Key Mission Elements:
• Elicit, clarify and document business requirements, user stories, and acceptance criteria.
• Partner with stakeholders and technical teams to drive end-to-end solution delivery.
• Define project success factors and metrics to track achievement of business objectives.
• Lead design thinking workshops to foster innovative, fit-for-purpose solutions.
• Validate and manage requirements throughout the delivery lifecycle, including UAT facilitation.

Requirements Management Performance Areas:
•
Elicit, analyse and document stakeholder and business requirements (epics, features, user stories)
•
Define the problem statement, opportunity or constraint. Conduct pre-session research to understand the motivating factors, business objectives and desired future state.
•
Facilitate design-thinking workshops to ideate and prototype solution designs
•
Decompose epics into prioritised, well-formed user stories with clear acceptance criteria Mission/ Core purpose of the Job 1. Mission/ Core purpose of the Job The Business Analyst's mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable requirements. In this role, the BA partners closely with cross-functional teams, facilitating ideation through design thinking, decomposing high-level objectives into user stories, and validating solutions against agreed success factors. By maintaining rigorous requirements governance and leveraging AI-powered tools to enhance productivity, the BA ensures that each initiative is aligned with strategic goals, delivered on time, and measured against meaningful KPIs. Key Mission Elements:
• Elicit, clarify and document business requirements, user stories, and acceptance criteria.
• Partner with stakeholders and technical teams to drive end-to-end solution delivery.
• Define project success factors and metrics to track achievement of business objectives.
• Lead design thinking workshops to foster innovative, fit-for-purpose solutions.
• Validate and manage requirements throughout the delivery lifecycle, including UAT facilitation.
Sensitivity: Public MTNSA EPMO 3
3. Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
•
Collaborate on functional specifications, context diagrams, “As-Is”/“To-Be” process maps and system designs
•
Conduct Risk Analysis in understanding the risks associated with achieving the future state and mitigation strategies. Unpack project scope and define boundaries
•
Manage requirements changes: impact assessments, governance, and sign-off
•
Perform analysis across Process, Organisation, People, Information, and Technology dimensions
•
Define benefits-tracking requirements to monitor value delivery on initiatives
•
Enforce business analysis standards and documentation best practices
•
Ensure compliance with SAFe Agile methodology and EPMO governance frameworks
•
Leverage AI-powered tools (e.g., MS Copilot) to accelerate analysis and documentation
Key Outputs:
•
Approved BA artefacts and a prioritised backlog of user stories
•
Workshop artifacts (journey maps, prototypes, decision logs)
•
Change-request log with impact assessments and formal approvals
•
Report on a weekly basis to management and cross-functional teams relating to progress made within business analysis activities
Testing & Quality Assurance Performance Areas:
•
Author UAT test cases and facilitate UAT sessions
•
Track defects, verify fixes against requirements, and report severity to stakeholders
Key Outputs:
•
UAT test plan, test scripts, and sign-off sheets
•
Defect log with severity ratings and resolution status
Process Mapping & Improvement Performance Areas:
•
Map and analyse business processes (“As-Is” and “To-Be”), with defined business rules.
•
Identify improvement and automation opportunities, and recommend optimisations
Key Outputs:
•
“As-Is” and “To-Be” process maps

Education:
•
3 year diploma or degree
•
Diploma in Business Analysis
•
Relevant Agile qualification is required (SAFe, or scrum, Kanban agile foundation course)
•
Certification in Design Thinking Frameworks is preferred
•
Facilitation certification is essential
Experience:
•
Minimum 5 years of proven experience in requirements elicitation, gathering, documentation, and management. This experience should include analyzing business needs and providing solutions. Familiarity with an agile environment is essential.
•
Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
•
At least 2 years’ experience of conducting design thinking workshops and working in an Agile environment
•
Experience in Modelling techniques and methods is required
•
Working experience of design thinking requirements definition is essential
•
At least 2 years’ experience working in an Agile environment is essential
•
Telecommunications industry experience beneficial
 

About MTN South Africa

Launched in 1994, MTN South Africa is a subsidiary of MTN Group, a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code ‘MTN’. Our strategy is Ambition 2025: Leading digital solutions for Africa’s progress.