Customer Engineering Strategy and Operations Lead, Google Cloud

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in business operations, data analysis, business intelligence and insights, or 4 years of experience with an advanced degree.
• Experience in working with executives in an advisor role, and building and managing teams.

Preferred qualifications:

• Experience in Cloud or Infrastructure-as-a-Service (IaaS) businesses.
• Experience in supporting customer engineering, solution engineering, or pre-business technical teams for strategy and planning activities.
• Experience in translating datasets into business insights and recommendations using tools like SQL, spreadsheets, or data visualization software (e.g., Looker, Tableau).
• Ability to work in a changing environment along with time-management and prioritization skills.
• Ability to navigate ambiguity, learn and collaborate within a team.
• Excellent story telling and communication skills and the ability to craft an engaging narrative including presentation, structure, and design.

About the job

The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

In this role, you will be a part of the Asia-Pacific (APAC) Strategy and Operations team. You will support the Head of Strategy and Operations for Customer Engineering (CE) in driving the priorities of the CE organization, partnering with the Vice President (VP) and Directors of the CE organization, and guiding the organization with planning and execution. You will be the partner for the business in tracking performance, identifying operational inefficiencies, and using data to guide decision-making. You will help build dashboards and tools that will scale to the entire CE organization.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Partner with the Customer Engineering leadership team in APAC to develop the organization’s strategy, becoming an integral part and a trusted advisor to the leadership team.
• Drive the business forward by developing and executing initiatives to accelerate growth, and grow the business to implement initiatives in an organization.
• Establish and structure the work through operational flow of business, metrics, insights, and reporting. Develop and maintain dashboards and investigative models to track business performance and provide insights.
• Help run the business for the Customer Engineering organization, own key processes like business reviews and planning, and promote collaboration and standard procedures sharing within the region.
• Identify opportunities to improve existing processes, and help drive up the productivity of the Customer Engineering team through quantitative analysis and the implementation of systems and tools.