Clinic Manager

Description

The Clinic Manager is responsible for the daily administrative and operational management of the Rockwall psychiatric clinic. This position is non-clinical and provides leadership to ensure that patients receive high-quality care experiences across in-person, telemedicine, and contracted services. The Clinic Manager maintains compliance with regulatory standards, oversees staff ac-countability, and ensures smooth day-to-day clinic operations in alignment with Turnwell/SMHWI’s mission and organizational goals. 

This role is performed on-site in a clinic setting, with routine use of office equipment such as computers, phones, and copiers. The position requires regular interaction with staff, providers, patients, and external partners. 

Requirements

Leadership & Supervision

• Directly supervise clinic administrative staff and provide oversight of clinic operations.
• Conduct performance evaluations, provide feedback, and enforce organizational policies.
• Maintain a positive, professional, and ethical work environment.

Operations Management

• Manage scheduling, patient flow, telehealth coordination, and front-office activi-ties.
• Ensure daily operations align with productivity, quality, and efficiency standards.
• Coordinate with Regional Manager to implement system-wide policies and practices.

Compliance & Quality Assurance

• Maintain compliance with HIPAA, payer requirements, and company policies.
• Ensure timely and accurate completion of documentation and administrative processes.
• Support audits, reporting, and contract compliance obligations.

Patient & Staff Experience

• Ensure patient concerns and staff issues are addressed in a timely and professional manner
• Monitor patient satisfaction and staff engagement, implementing improvements as needed.
• Support providers by reducing administrative burdens and ensuring clinic readiness.

Reporting & Accountability

• Track, analyze, and report key performance indicators (KPIs) related to patient volume, staff productivity, and operational performance.
• Prepare reports and updates for the Regional Manager.
• Implement process improvements based on operational data and leadership feed-back.

Qualifications

• Bachelor’s degree in business administration, healthcare administration, or a related field preferred; equivalent experience may be considered.
• Minimum of three (3) years of administrative or operational experience in a healthcare setting, with at least two (2) years in a supervisory role.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in EMR systems, scheduling, and basic billing/insurance processes preferred.