Therapy Services Representative - Cypress

Position Summary: The Therapy Services Representative will be responsible for all aspects of Therapy front-end office functions from greeting the patient on the first visit, through their final visit at discharge. Major areas of the Front Desk Representative include Therapy check-in, patient scheduling, and patient financial responsibility collection.

Key Responsibilities:

• Provide Excellent Customer Service at all times.
• Acknowledge and greet all patients upon arrival to the Therapy department.
• Explain in detail all new patient paperwork including benefits to all new patients
• Collect all co-payments, co-insurance and deductibles at the time services are rendered.
• Schedule all Therapy New and Established patients per the Therapy Plan of Care.
• Communicate well with patients, visitors, and all FOI team members
• Follow up on all active and inactive patients as needed.
• Ensures that all tasks are completed before leaving at the end of your schedule shift.
• All other duties as assigned.

About You:

• High School Diploma or equivalent.
• Must have excellent customer service skills.
• Ability to multi-task

At FOI our goal is to provide our patients with world-class orthopedic care.

Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What We Offer:

• Full time opportunities available, with room for career growth and advancement.
• Excellent job security and stability, to promote an optimal work life balance.
• Be part of this dynamic and growing high level Therapy Services team!