Senior Customer Success Manager

Senior Customer Success Manager

• Department: Sales
• Employment Type: Permanent - Full Time
• Location: US - Texas
• Reporting To: JP Nelson

Description

The Senior Customer Success Manager (CSM) is responsible for ensuring strategic customers achieve value from Solis’ cybersecurity services through seamless onboarding, strong adoption, and proactive health management. Acting as a technical advisor, you will help clients maximize their security posture while driving renewals and identifying expansion opportunities. 

About The Role

We are looking for a proactive and customer-focused professional to manage the post-sale lifecycle for a portfolio of valued clients. In this role you will: 

• Partner with delivery teams to oversee onboarding, technical integrations, and service adoption
• Monitor customer environments, identify risks early, and coordinate resolutions
• Lead QBRs and technical reviews, translating service outcomes into measurable business value
• Own renewal cycles and develop expansion opportunities withing account set
• Act as an escalation point for technical issues and customer advocacy
•  Maintain accurate account health, risk, and opportunity data in CRM.

About You

We ae seeking a driven and customer-focused professional with experience in Customer Success, Technical Account Management, or Solutions Engineering. If you have a background in cybersecurity, SaaS, or managed IT services, you’ll feel right at home in this role. Your ability to connect technical conversations with strategic business outcomes—especially at the executive level—will be key to your success.
You’ll thrive here if you bring a consultative approach to client engagement, supporting renewals and uncovering growth opportunities with confidence. If you are ready to make a real impact and grow your career in a fast-paced, collaborative environment, we’d love to hear from you.