Team lead - Order to cash - Accounts receivables

Company Description

• NEC Software Solutions (India) Private Limited!  is based in Mumbai (Worli & Airoli) and
• Bangalore with an employee strength of 1300+. It is one of the foremost providers of end-
• to-end IT services across various sectors. We work with diverse industry verticals which
• include publishing, media, financial services, retail, healthcare and technology companies
• around the world. Our customers range from two-person startups to $bn listed companies.

We have more than 30 years of experience in providing end to end IT services across the
globe and have earned a reputation for delighting our customers by consistently surpassing
expectations and helping them deliver robust, market-ready software products that meet
the highest standards of engineering and user experience. Supported by more than 1300
exceptionally talented manpower, we are a hub for offshore support and technology
services.

Job Description

Requisites

Education:

Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations. 

Experience (Years):

Graduate with 8 to 10 years of experience 

Relevant Experience:

OTC or Accounts Receivables 

Location:

Mumbai (Airoli) and Bangalore 

Working Hours:

8.5 hours/day (US Shift) 

Role Summary:

1. The individual will carry out recording of collections and credit management transactions and will serve as a primary point of contact. He/She should have end to end OTC knowledge including sales order, collection and billing 
2. Point of contact for resolving customer or stakeholders’ queries. 

Qualification Criteria/Work Experience

Essential:

• Strong knowledge of OTC operations 

• Team Handling Experience

• Working knowledge of SAP Finance module 
• Experience in shared services/customer facing environment 
• Understanding of standard operating procedures 
• Knowledge of system, applications, operating tools, metrics and excel 
• Good communication skills, plus good verbal & written presentation skills 
• Flexibility to work within a high growth, rapidly changing environment 
• Ability to self-motivate and initiate change 
• Ability to work with colleagues at all levels  

Accounts Receivable Responsibilities

• Manage the full cycle from order entry to cash receipt, ensuring accuracy and efficiency 
• Ensure timely and accurate generation and delivery of customer invoices 
• Supervise the application of incoming payments to customer accounts 
• Oversee collection activities, follow up on overdue accounts, and reduce DSO (Days Sales Outstanding) 
• Prepare and maintain reports on customer collection status and outstanding receivables. Support internal and external stakeholders 
• Send Collection reports on a timely basis to BU/NECI Finance 
• Investigate and resolve billing disputes, short payments, and customer deductions 
• Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions 
• Understanding of the Credit Management process and defining credit limits to new customers 
• Create collection entry in SAP post confirmation from stakeholders 
• Respond to queries in a timely and accurate manner 
• Maintain strong relationships with key customers to ensure satisfaction and timely payment 
• DTP-SOP’s updating regularly basis 
• Adhere to process defined Service Level Agreements (SLA) and Turn Around time (TAT) 
• Perform collection and credit management tasks as per defined TAT 
• Ensure 100% accuracy rate in day-to-day activities to ensure SLAs are met 
• Perform technical, commercial and administrative validation on a customer order 
• Record daily volumes, rejections, exceptions, and quality-checks in timely manner 
• Track key metrics such as aging reports, collection efficiency, and cash flow performance 
• Identify inefficiencies and lead automation 
• Coordinate with stakeholders to understand any discrepancies on order details 
• Should have strong understanding on Team management. 
• Ensure smooth execution of day-to-day tasks and Maintain adherence to process timelines and service levels. 

Key Skills

• Collections and Cash Application 
• Sales order processing and Invoice Creation  
• Debt Collection and Credit Management 
• Accounts Receivable Ledger Management 

• Team Leadership

• Advanced Excel and Spreadsheet Skills 
• SAP ERP and Accounting Software Proficiency