Outlet Team Leader

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description

As an Outlet Team Leader at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will play a key role in supporting daily outlet operations, guiding and motivating the service team, and ensuring an exceptional guest experience that reflects the bold, stylish, and playful SO/ brand. You will act as the link between management and staff, helping maintain operational excellence and service quality.

Key Responsibilities:

• Lead, guide, and motivate outlet staff to deliver consistent, high-quality service in line with SO/ brand standards.
• Support the Outlet Supervisor and Manager in managing daily operations, including guest service, workflow, and team coordination.
• Assist in training and mentoring team members, ensuring they are knowledgeable about menu offerings, service standards, and guest engagement techniques.
• Monitor service delivery to ensure accuracy, efficiency, and guest satisfaction.
• Greet and interact with guests professionally, handling inquiries, special requests, and resolving concerns promptly.
• Assist in staff scheduling and allocation to ensure adequate coverage during peak periods.
• Monitor inventory, report shortages, and assist in coordinating replenishment of supplies and equipment.
• Maintain cleanliness, organization, and presentation of the outlet, including dining areas, service stations, and bar areas.
• Uphold health, safety, and hygiene standards, as well as responsible alcohol service regulations.
• Support POS operations, cash handling, and ensure accuracy in guest billing when required.
• Promote upselling initiatives, special promotions, and ensure a seamless guest experience.
• Collaborate with kitchen, bar, and other departments to ensure smooth operations and timely service.
• Foster a positive, professional, and team-oriented work environment, reflecting the SO/ brand culture.

Qualifications

• Previous experience in a team leader, supervisor, or senior staff role within F&B operations, preferably in luxury hotels or resorts.
• Strong leadership, communication, and interpersonal skills.
• Excellent guest service orientation with problem-solving and conflict resolution abilities.
• Knowledge of F&B service standards, inventory control, and POS systems.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks.
• Understanding of health, safety, hygiene, and responsible alcohol service regulations.
• Professional appearance, confident demeanor, and alignment with SO/ brand personality.
• Fluency in English; additional languages are a plus.

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.