Deputy Boutique Manager

                          « Always do better than necessary » is not only our founder’s motto; it is also the mindset that drives us every day to do what has never been done before!

                                                                                                       Have you ever thought about becoming a member of the Piaget Family?  

If You Have:

• Experience in luxury retail
• Client-Centric Mindset
• Strong Management and Organizational skills
• Empathy and people-oriented leadership

Then you must be the right talent to join our team as a Deputy Boutique Manager!

In this role you will assist the Boutique Manager in developing and managing the Team & Operations Management so that they can achieve sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s heritage & values. You will report directly to the Boutique Manager.

Key Responsibilities:

Sales Management

• Guiding and managing Boutique Team to achieve budget sales for the Boutique in accordance with the Brand’s strategy.
• Analyze sales data and retail dashboard to drive effective action plan together with the Boutique Manager.
• Supervise staff to meet the KPIs set by the Boutique Manager through optimization of the resources provided by the Company.
• Support key Company’s initiatives to grow the business
• Stock Management – ensure best sellers are in place in accordance to the business need, ensure sales opportunities are captured.
• Train the team to deliver the best in class service to all clients

Staff Management

• Assist the Boutique Manager in coaching, training and developing staff effectively
• Managing staff sales and KPIs regularly to ensure they are on track  
• Assist Boutique Manager to develop staff with a yearly plan and to support staff who needs performance guidance and monitoring. 
• Manage staff rostering to optimize operations efficiency.

Client Management

• Effective client recruitment through a comprehensive client discovery, client data collection and follow up.
• Ensure the most impeccable client journey from contact occasions, appointements, in boutique client experience to post follow up, for both existing, prospect and CS clients.
• To support Boutique Manager with a comprehensive plan on CRM contact points, initiate meaningful client engagement activities and ensure a good return on investment.

Operations:

• Ensure impeccable Boutique housekeeping, grooming, and VM display and other maintenance issue.
• Ensure full implementation of hospitality requirements set by the Brand.
• Ensure boutique is in adherence to work place safety, fire and health regulations as set out by the Company.
• Strict compliance to local regulations and Group’s compliance.

The exceptional skills we are looking for:

• At least 3 – 5 years’ in supervisory positions in Luxury Retail Environment
• Strong Management and Organizational skills
• Strong Communication Skills
• Watches and Jewelry experience a plus

Scope

Geographical Area: Malaysia

Still wondering why you should apply?

• Your daily activities will be interesting, challenging and diverse
• You will be able to see and feel the impact of your actions
• No day will be like another!

                      The Piaget sense of daring, shared joy and freedom, means that we will always strive to go further! If you want to become a part of it do not hesitate to apply!