National Accounts & Service Integration Manager

Empowering lives, healing hearts, embracing future  

The National Accounts & Service Integration Manager will be responsible for Coverdale’s engagement of internal and external clients to promote quality service delivery, as well as new and expanded service product opportunities. This role will also support the strategic initiative of Coverdale Clinics in alignment with BioScript Solutions’ mission and goals.

What we offer (and why you’ll love it here!): 

• Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.   
• Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.  
• Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.  
• Our People Say It Best:  https://www.youtube.com/watch?v=gySeQnPY7Tg 
• Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.   
• What & Where:  Full Time, Permanent & Remote Canada
• Closing Date:  September 25, 2025

Why Bioscript Solutions?

At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey? 

Your Mission:

Key Account Management

• Act as national key account manager for all Coverdale pharma, institutional, and industry partners
• Lead quarterly or bi-annual business reviews with partners
• Monitor account performance nationally to provide insights to partners and internal teams
• Complete annual account profitability assessments to inform the annual budgeting process

Strategic Growth & Market Expansion

• Drive new growth opportunities aligned with therapeutic focus and long-term strategic goals
• Create strategies for existing partners to drive organic growth and expand partnerships
• Increase market share by optimizing pharmacy and clinic of choice, while diversifying the portfolio

Partnership Development & Client Engagement

• Lead capabilities presentations with existing and prospective Coverdale clients
• Support RFPs and proposal development as required
• Oversee new service launches in collaboration with partners and internal operations and clinic teams

Contract & Service Oversight

• Lead new contract reviews and proactively manage contract renewal cycles
• Negotiate pricing and service levels to ensure mutual value
• Monitor internal service level compliance against contractual obligations

Cross-Functional Collaboration

• Support PSP, business development, and commercial teams with service integration into Coverdale Clinic Operations
• Contribute to internal PSP QBRs and strategic planning initiatives

What You Bring to the Table:  

Education:

• Bachelor’s degree in business, Healthcare, or a Healthcare Professional (HCP) designation
• Master of Business Administration preferred

Experience:

• Minimum 10 years in pharmaceutical, health services, or specialty pharmacy
• At least 3 years in account management or business development
• Direct experience with Patient Support Programs (PSP) on the pharma or vendor side
• Proven experience managing healthcare contracts

Skills:

• Proficient in data analytics and visualization tools (e.g., Excel, Power BI)
• Skilled in presentation development (e.g., PowerPoint, Canva)
• Strong strategic thinking and client-centric problem solving
• Deep understanding of Canadian pharmaceutical approval processes, IMC code, and
• provincial pharmacy and nursing regulations
• Knowledge of neurology, immunology, rare disease, or oncology is an asset
• Familiarity with Salesforce CRM is a plus
• Effective cross-functional collaborator with strong influencing skills
• Curious and forward-thinking about healthcare trends
• English proficiency is required
• Bilingualism (French and English) an asset

Core Competencies:

• CRITICAL THINKING: Solves problems by identifying key issues, concepts, and assumptions from diverse sources of information; makes sound decisions by breaking down complex problems into manageable parts and assessing the relationships between different pieces of information.
• BIAS FOR ACTION: Demonstrates a strong drive to take initiative and act decisively; overcomes obstacles and maintains focus and persistence in the pursuit of goals; is proactive in identifying opportunities; consistently exhibits a sense of urgency and an ability to mobilize efforts to accomplish tasks efficiently; has a desire to win;
• ACCOUNTABILITY: Takes responsibility for actions, performance, decisions, and outcomes; delivers on commitments consistently and reliably; accepts responsibility for mistakes and ensures tasks are completed with integrity
• COURAGE: Communicates openly, honestly, and directly while maintaining respect and professionalism; engages in critical conversations and challenges respectfully for consistency and clarity despite personal discomfort; willing to take calculated risks or step into the unknown to achieve goals or support the organization; champions new ideas
• RESILIENT & ADAPTABLE: Reacts to change, ambiguity and uncertainty with optimism and openness; seeks new experiences to develop capabilities; solicits and acts on feedback; learns from experience; demonstrates emotional regulation and professional maturity in times of difficulty; actively learns through experience and experimentation.

Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.  

We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day. 

We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.    

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at recruitment@bioscript.ca.  

Ready to make your mark? If you’re passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you! 

Take a look firsthand at what we do here! -  https://www.youtube.com/watch?v=Prd_s5vXynQ 

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