Job Title: Operations Manager - Colorado Market

Reports To: Corporate Director of Administrative Operations

Location: This position will sit on-site at one of our facilities in Loveland, Ft. Collins, or Westminster. You may choose the location that is most convenient for you.

Schedule: Monday-Friday 8am-5pm MST

Compensation: $55,000-$75,000/year

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

POSITION SUMMARY: As a key member of the Northpoint and Imagine team(s), the Operations Manager plays an essential role in fulfilling our mission to save lives and restore relationships. This person will oversee facility operations in a designated market and is responsible for ensuring that the physical environment of all facilities in that market meet all the State, Federal and Joint Commission regulations to support the safety of patients, staff, and guests. It is critical that this employee keeps up to date with ever-changing healthcare rules, therefore strong knowledge in best practices and facility regulations in the healthcare sector is a must. The Operations Manager will work closely with each facilities leadership team to ensure day-to-day operations of all facilities in the market are running appropriately. The ideal candidate has excellent communication, multitasking, and problem-solving skills, with a positive attitude and a strong work ethic.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

Responsible for the day-to-day maintenance of a safe, functional and clean physical environment for patients, employees, and visitors
Provide effective oversight and coordination of vendors and onsite management team for assigned projects
Develop comprehensive and clear project plans to submit to contractors, vendors, crews, and onsite team as needed
Guide and instruct vendors to perform at their highest level; report underperformance expeditiously
Oversee maintenance and repair projects
Assist with all scheduled inspections, testing, drills and facility protocols, documents and reports as assigned
Obtain quotes, oversee special projects, and take lead on vendor customer service calls and feedback sessions
Coordinate and govern records and documents to aid in meeting all TJC, State and Federal regulations and requirements
Ensure contracts and warranties are followed and addressed when needed
Facilitate relationships with outside vendors to keep company grounds pristine
Assist in managing residential on call schedule and being in rotation for residential on call schedule
Monitor compliance for all vendor contracts and provide appropriate feedback as needed
Stay current on Joint Commission and state regulations (via consultant, TJC manual, communication with TJC account representative, and state rules/regulations)
Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made
Partner with leadership appropriately to maintain all facility Joint Commission tasks and Policy and Procedure requirements
Collaborate with leadership to oversee and compile meeting materials, agendas, meeting space, catering needs, and technical support; leverage technology and quickly troubleshoot common technical challenges independently
Design and maintain clear operational guides to ensure consistency of operations
Maintain inventory ordering at the facility and manage to an established budget
Cleanliness and upkeep of office environment both indoor and outdoor
Maintain the facility condition and arrange for necessary repairs through facility maintenance log
Take lead with IT vendor for planned and unforeseen IT issues
Provide general support to visitors and connect them with the appropriate staff member
Adhere to all Company policies and procedures
Maintain confidentiality in accordance with established policies and procedures and standards of care
Perform other job-related duties as assigned
Responsible for ensuring the facility meets all regulatory requirements including local, state and federal.
Oversees the inspection of areas within the facility to ensure that standards of cleanliness and safety are being maintained according to established policy and regulatory requirements.
Ensures that orders for parts, equipment, selected services and supplies are carried out in a timely and efficient manner.
Schedule work based upon established priorities, budgetary constraints and agreed upon plan of preventative maintenance.

QUALIFICATIONS FOR POSITION:

Associate degree in relevant field or commensurate experience, preferred
Minimum of two (2) years’ of relevant experience required; experience in a hospital setting preferred
Business management systems experience a must
Successful track record of managing multiple and varied facilities projects
Ability to collaborate with the leadership team and manage multiple vendors working simultaneously on multiple projects
Must have knowledge of Northpoint’s mission and a willingness to embrace and actively support the unique culture and core values of Northpoint, and our work
Demonstrated ability to cultivate and maintain internal and external relationships in an ambiguous and fast-paced environment while maintaining focus on execution and results
Action-oriented with the ability to: adapt to change, work independently, prioritize tasks, and drive to finish
Strong work ethic, motivation, teamwork, and leadership skills
Organized and detail oriented with industry knowledge for vision and growth
Experience working in a high growth organization
Strong understanding of regulatory requirements

PREFERRED KNOWLEDGE AND SKILLS:

Excellent critical thinking skills
Excellent organizational abilities
Excellent communication skills; ability to communicate clearly and concisely, verbally and in writing
Quickly and effectively identify and resolve problematic situations
Comfortable analyzing information and dealing with complexity
Attention to detail and accuracy
Able to handle confidential material in a reliable manner
Ability to interact and communicate with individuals at all levels of organization
Ability to perform several tasks concurrently with ease and professionalism
Ability to effectively prioritize workload in a fast-paced environment
Proficiency with Microsoft Office Suite
Excellent writing skills as well as superb interpersonal and verbal communication skills; a master at presenting information, ideas, and results is critical
Ability to work in a fast moving and, at times, intense environment

FULL-TIME BENEFITS INCLUDE:

Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
100% Employer Paid Employee Assistance Program
Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
Generous Paid Time Off plan and 10 Paid Holidays annually
Employee Referral Bonuses
401K Retirement Plan & Employer Match

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.

Compensation:$55,000—$75,000 USD