Junior IT Support Engineer – Service Desk (1st & 2nd Line)

Looking for a change? New challenges?

Want to boost your career in a Junior iT Support Engineer role? Join our Local Managed Staffing team at NRB!

The NRB Group, now a leader in Belgium's ICT sector, offers a wide range of IT services to meet all your IT needs, from Infrastructure & Cloud to Software Development, Consultancy & Managed Staffing.

Find out more here.

You will be part of the IT support team during the construction and operations readiness phase of a large-scale project. The role involves supporting site-based activities and coordinating IT needs in a dynamic construction environment.

Responsibilities:

• Provide 1st and 2nd line IT Service Desk support for end users.
• Support IT operations during the construction and operations readiness phases.
• Work on site, coordinate with contractors/workers, ensure smooth IT-related operations (valid VCA-VOL certificate and driver’s license B required).
• Install, configure, and inspect IT and Telecom equipment (Cisco, Dell, etc.).
• Manage end-user devices (laptops, phones, printers, etc.).
• Take ownership of incidents, troubleshoot and liaise with regional IT functions for escalation when required.
• Monitor systems and proactively identify potential issues.
• Document interventions and follow IT processes.

Technical Environment:

• Windows 11

• O365 (Microsoft 365 suite)

• Active Directory

• Cisco (Networking)

• Dell Hardware

• IT Ticketing System (experience with ServiceNow, Jira or similar is a plus)
• Junior IT profile with hands-on experience in IT support.
• Strong problem-solving skills and ability to take ownership of issues.
• Flexibility and adaptability to work in a construction site context.
• VCA-VOL certification required (our prepared to get it).
• Driver’s license B mandatory.
• Proactive, structured, and communicative.
• Languages: English mandatory, Dutch is a strong plus

Profile:

Our Offer

• Contractual flexibility, a permanent contract or a freelance assignment;
• Flexible working hours with the possibility of teleworking (1 to 3 days a week);
• A team of enthusiastic, professional and talented colleagues in a good mood and atmosphere;
• Personalized career coaching to support your development;
• A company with a pleasant, dynamic and innovative working atmosphere.

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