Creative Technology Student Assistant (Student)

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.

 

This position is available only to enrolled American University students.

 

Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.

Department:

Media Services Support

Time Type:

Part time

FLSA Status:

Non-Exempt

Job Description:

Summary:

The Creative Technology Student Assistant supports the library and its services by operating the Makerspace and maintaining the circulating Media and Technology collection. This position offers routes for specialization depending on previous experience, interest, and availability. Students are expected to work 10-16 hours per week. Federal Work Study is encouraged but not required.

Responsibilities:

• Answering tickets using ServiceNow as well as maintaining a consistent presence on Microsoft Teams.

• Managing the department’s technology collection, including checking out technology to users and reshelving technology.

• Effectively communicating with supervisors who are often not within the space.

• Assisting patrons with understanding library resources and services. 

 

Position Type/Expected Hours of Work:

• Part-Time.

• Student.

• 10 - 16 hours per week.

• Note for Fall 2025: At this time, we are hiring only for the Media & Technology Specialization, although there will be opportunities for cross-training in the Makerspace.

Salary Range:

• $17.95 per hour.

Required Education and Experience:

• High school diploma or its equivalent.

• High level of honesty and integrity, with excellent customer service, interpersonal, organization, communication, and problem-solving skills.

• Ability to work independently under minimal supervision and handle monetary transactions.

• Strong attention to detail and the ability to prioritize and multi-task in a fast-paced environment.

• Creative problem-solving skills and the ability to move carts, machines, equipment, and other materials around. 

 

Preferred Education and Experience:

• Familiarity with the Library of Congress call number system.

• Experience with 3D modeling systems, Canva and other graphic design software, Cricut Design Space and vector images, PowerPoint and Adobe Acrobat.

• Basic troubleshooting, technology, and crafting skills.

• Experience with Mac and PC computers, DVD players, and other audio-visual equipment as well as video, photo, and/or audio editing software. 

  

Additional Eligibility Qualifications:

• It is highly recommended that a cover letter and resume be submitted as attachments to the online application.   

Additional Information:

• Accessibility Statement: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Within the application, please let us know if you require reasonable accommodation to apply for or to perform the duties of this job.

1.) The Makerspace Specialization focuses specifically on:  

• Operating the machines within the Makerspace including the sewing machine, 3D printers, Cricut vinyl cutter, and others. 

• Basic equipment/tool troubleshooting; reporting and repairing broken items. 

• Inventorying the Makerspace’s consumable materials. 

• Assisting with events, classes, popups, and other collaborative initiatives with the AU community. 

• Providing excellent customer service to patrons, including advising on projects and creative problem solving. 

• Maintaining a welcoming and safe environment. 

• Hosting workshops in conjunction with the Media and Technology staff. 
   

2.) The Media & Technology Specialization focuses specifically on:  

• Basic technology maintenance/troubleshooting; reporting and repairing broken items. 

• Managing the appointment schedule for AV equipment pickup and facilitating laptop and Chromebook loans. 

• Supporting the department’s DVD and streaming video collections through inventory tasks. 

• Writing copy for social media and the Media Services blog. 

• Providing in-depth AV technology consultation services including matching patrons with the best equipment for their projects. 

• Hosting workshops in conjunction with the Makerspace staff. 

Other Details

• This position is available only to enrolled American University students.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an E-Verify employer.

• Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

 

Current American University Employees

American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

 

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.

 

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.