Job Title

Order Management Specialist

Job Description

Order Management Specialist

As an Order Management Specialist you are responsible for implementing sales orders diligently to ensure timely delivery of ordered goods to the customer, by coordinating manual and automated sales orders, ensuring oversight across various channels, including returns, for comprehensive management of the process

Your role:

Coordinates and oversees manual and automated sales orders across multiple channels, including returns, ensuring comprehensive oversight and management of the entire sales order process.
Swiftly resolves root causes of non-touchless and one-time-right flows to ensure fulfillment and enhance overall efficiency.
Regularly monitors order receipts and status, providing transparent, up-to-date sales activity information to support informed decision-making.
Guides the administrative flow of all sales orders from intake to recognition, ensuring smooth, efficient processing and maintaining operational continuity.
Engages with internal departments to resolve issues, maintain clean sales order records, and foster effective collaboration, while proactively communicating to prevent escalations and ensure timely issue resolution.

You're the right fit if:

You posses a High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics or equivalent.
You have 2+ years of experience with Vocational Education in areas such as order processing order management, or equivalent OR no prior experience with Bachelor's Degree, preferably with understaning of supply chain or equivalent areas.
You are knowledgeable in SAP, SFDC or an equivalent ERP systems and MS Office Suite.
You are a customer-focused professional with critical thinking, strong communication skills and innovative problem-solving skills. You excel at meeting tight deadlines, resolving escalated issues, and are forward-thinking with strong organizational abilities.
May be required to work overtime, based on business &/or departmental needs.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an in-office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.

Philips Transparency Details

The pay range for this position in Nashville, TN is an hourly rane from $ 22.72 to $ 36.35

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.