Employee Benefits Program Manager-Client Dedicated Role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Culture is meaningful to us. It's in the way we interact with one another and with our clients. We believe in being our authentic selves with one another and have cultivated an approach that is "we" not "I". We honor the commitments that we make to our clients and one another. This is our culture. We actively engage in the communities where we live and encourage our teammates to use Volunteer Time Off and to engage with our Spotlight Charities and causes meaningful to teammates.

About The Role:

The position will support the expansion of the domestic and global employee discount program for large global employers.  As an individual contributor, this position requires strong project and implementation management skills and the ability to extract and synthesize data to assist with data-backed decisions. The ideal candidate will be able to work independently, effectively communicate at all levels, creatively problem solve and appreciate a dynamic environment with rapidly changing priorities.

Core Responsibilities : Other duties may be assigned in addition to below.

• Program Development and Expansion:  Support the initial phases of sourcing global employee discounts, including tracking and vetting client/employee referrals.  Creatively identify ways to meet client needs where vendor programs do not yet exist.
• Implementation Support:  Develop and execute implementation and integration strategies for new and/or changing programs, processes and vendors; such as country launch plans and communication campaigns.  Liaise with internal teams and external vendors to handoff deliverables with tight timelines.
• Project Management:  Drive consistent project management support for concurrent and complex benefit projects by translating business needs into project plans; building business requirements, timeline, deliverables and quality standards. Serve as day to day project lead, ensuring progress of project team against established goals. Trouble shoot and bring issues to resolution.  You will define and develop metrics to track progress on long and short-term program goals and priorities.
• Customer Service: This role will provide exceptional customer service while establishing efficient processes for partner support. You will be responsible for bridging cross-functional teams to improve the performance and efficiency of global programs.

Skills Required:

• BS/BA Degree or equivalent experience, plus 3-5 years’ experience in program and/or project management role.
• Strong work ethic with positive drive and approach, including the ability to work both independently and collaboratively with dynamic teams. Collaborates to keep others informed of information that contributes to the performance of the team, department or company.
• Demonstrates good listening and has the ability to build and maintain strong relationships, effective partnerships and establish credibility with internal and external stakeholders at all levels of the organization through confident interpersonal, verbal and written communications and presentations
• Demonstrates good business judgement and creative thinking to anticipate needs, troubleshoot problems, and derive solutions. Shares knowledge and expertise professionally and acts in the best interest of the client’s business.
• Exceptional attention to detail with highly developed organizational skills, including the ability to prioritize, handle multiple projects simultaneously, and manage strict deadline and turnaround time requirements
• Expected ability to manage highly sensitive information and maintain confidentiality of benefit issues and information
• Proficiency in Microsoft applications required, including Word, PowerPoint and Excel

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.