Resident Services Ambassador

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

The Opportunity:

Resident Services Ambassador

Who We Look For:

The Resident Services Ambassador reports to the Resident Lifestyle Supervisor /Resident Services Assistant Manager, Residential Manager, and subsequently to the Director of Residences.

The Resident Services Ambassador is a Residential generalist role, assisting in all aspects of the Residential experience, for Golden Oak Phase III Homeowners Association and Florian Park Condominium Association

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The Resident Services Ambassador role requires great flexibility to work in all areas of Residential, including resident concierge services, front door and bell services, outdoor pool service, and all other areas impacting Residential experience.

The Resident Services Ambassador role covers a 24-hour operation, and flexibility of shift schedule will be required. A successful candidate will have a flexible schedule, and ability to work mornings, evenings, overnight, weekends and holidays.

Responsibilities:

• Handle all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible and anticipate resident needs.
• Support collaboration between entities within community, including Condominium Association, Homeowners Association, Golden Oak Non-Residential Association, Golden Oak Club, Golf & Sport Club and Resort.

Concierge Responsibilities:

• Develop strong professional relationships with residents, family and guests.  Provide assistance to residents whilst liaising with all resort departments, finding resolution to resident day-to-day requests, issues and concerns.
• Provide information regarding hotel and resident events, outlets and amenities, common area services and a la carte requests.
• Update homeowner, resident and unit profiles with any relevant information
• Provide administrative support to create resident spotlights, assist with creation of newsletter, event flyers, cards, messages, and other administrative duties.
• Make recommendations based on local knowledge and residential best practices.
• Coordinate routine maintenance tasks with outside vendors and communicate schedules with residents.
• Support pre-and-post storm preparations, wherever necessary and where possible, support operation during storm.
• Keep colleagues and leadership well informed as to any Resident problems, complaints, concerns, special requests, using appropriate channels, and proactively take appropriate action.
• Support set up and breakdown of events and activities, interact with residents during resident events and offerings.

Front Drive/Bell Services Responsibilities:

• Welcome residents and visitors, assist with loading and unloading, manage vehicle movement on the front driveway and parking garage, and co-ordinate any valet parking needs.
• Ensure smooth handling and delivery of resident luggage, packages, groceries, message delivery and/or special requests.

Public Areas/Recreation Responsibilities:

• Assist with servicing residential pool experience, including provision of towels, assisting with food orders, beverages, amenities, seating, wipe down, set up and move, when necessary, pool deck equipment
• Assist with ensuring the building and grounds is clean and well maintained
• Ensure all Residential Common Areas (front and heart of house) are in optimal condition of cleanliness, tidiness, and maintenance, at all times, through regular checks, inspections, reporting deficiencies and actively keeping area clean.
• Manage access control and requests for all residents, guests, vendors, contractors, and visitors. Ensure common areas are secured, with safety in mind.

Minimum Qualifications:

• Professional and courteous attitude; deals effectively with all levels of internal and external contacts, in a positive, friendly, accurate and timely manner
• Ability to display a high level of integrity, maintaining confidentiality of unit owner information
• Ability to promote positive relationships with all unit owners, team, and third parties
• Ability to work cohesively with other departments as part of a team
• Ability to work with minimal supervision
• Ability to function well under pressure, set priorities and adjust to changing conditions.
• Ability to focus attention on details, be well organized and follow up
• Ability to solve problems confidently, think outside the box, with strong communication and conflict resolution skills, finding resolution to resident day-to-day concerns
• Ability to respond properly in any residence and/or hotel emergency or safety situation
• Ability to perform all other tasks or projects as assigned by leadership and staff
• Excellent communication skills, proficient in verbal and written communication, confidence to demonstrate the passion to provide excellent service to our residents.
• Computer literate, ability to use variety of software, including Golden Home, Property Management Systems, Key systems, HotSos, Four Seasons APP/CHAT, Outlook, Emails.
• Good organizational skills, with the ability to work independently.
• Position requires continuous standing for 8 or more hours a day and requires the ability to lift up to 50lbs.
• CPR/First Aid certification (Training will be provided, but must have ability to complete)

A successful candidate will have a flexible schedule with ability to work weekends, holidays, or any shift time frame including evenings and overnights.

Must be High School Graduate or Equivalent Degree

Previous experience in hospitality industry, preferably five-star hotel or residences, Four Seasons experience preferred

Must be fluent in English (written and verbal), and possess legal work authorization in the United States. Additional languages considered an asset but not required

Comprehensive Benefits

• Energizing Employee Culture where you are encouraged to be your true self!    
• Comprehensive learning and development programs to help you master your craft. 

• Employee Assistance Program

• Inclusive and diverse employee engagement events all year-round.    
• Exclusive discount and travel programs with Four Seasons   
• Competitive wages and benefits package   
• Medical Insurance after 30 days of employment 
• Employer-paid Dental and Vision insurance 
• 401(k) and Retirement Plan Matching   
• And so much more! 
• Four Seasons Hotels & Resorts, Employer of Choice 

 “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture.  It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts 

We look forward to receiving your application!  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf