Product Management, Senior Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior Product Manager, Patient Experience, Scheduling  

We are hiring a Senior Product Manager to lead the Schedule Management team within the Schedule Zone, owning the Appointment Schedule and Schedule Builder products. In this role, you will be responsible for setting the strategic vision, driving product roadmap execution, and delivering exceptional scheduling solutions that enhance provider and patient experiences. You will collaborate with cross-functional teams including engineering, design, and operations to shape and build products that directly impact day-to-day healthcare scheduling workflows. 

The Team: The Scheduling Zone supports the diverse scheduling needs of our clients and their patients. We aim to deliver a suite of scheduling solutions to help customers increase efficiency during the scheduling process. We are a mission-driven, cross-functional team of product, engineering, UX, analytics, and patient safety professionals. We collaborate to deliver an efficient, tailored, and intuitive experience for our healthcare providers and staff so they can deliver high quality patient care.  

This is a hybrid role located at our Austin, TX office with the expectation to be in the office for a minimum of one day/week.  

Key Responsibilities

• Lead the Schedule Management team, including direct oversight of the Appointment Schedule and Schedule Builder products.  
• Develop and execute a clear product vision and multi-release roadmap aligned with customer needs and business objectives. 
• Translate market insights, customer feedback, and data into actionable product requirements and prioritized backlog. 
• Articulate crisp requirements, user stories, and documentation and communicate those effectively with the scrum team.  
• Collaborate closely with engineering, design, customer success, and business stakeholders to deliver impactful scheduling solutions.  
• Develop clear business cases and define key performance indicators to measure product success and inform decisions.  
• Strongly driven by data and client feedback and focused on delivering in frequent, iterative value add steps rather than big-bang, multi-release waterfall; able to make calls even if the data is not perfect  
• Partner with product leadership and cross-functional teams to ensure alignment on priorities of product features and enhancements.  
• Foster a culture of innovation, ownership, and customer-centricity within the team. 
• Monitor industry trends and competitive landscape to keep athenahealth’s scheduling products at the forefront of innovation.  
• Drive continuous improvement in user experience, operational performance, and scalability of scheduling products.  
• Represent the customer, responsible for end-to-end customer journey and touchpoints  
• Support priority client needs and help resolve product related prospect & client escalations  

Education, Experience, & Skills Required   

• Bachelor’s Degree required; Degree (Bachelor’s or Masters) in Computer Science, Business, or Product Design preferred  
• 7+ years of relevant product management experience, preferably in healthcare technology or SaaS 
• Understanding of healthcare / health IT environment preferred  
• Technical understanding (mobile, SaaS, data) – ability to gut check technical feasibility and timelines and remove technical development barriers  
• Strong strategic thinking and ability to develop data-driven business cases 
• Experience testing and validating value of products in the market  
• Understanding of product management best practices 
• Comfortable working in agile development environments, with deep collaboration across UX, engineering, and business teams. 
• Demonstrated success at driving vision and prioritization of products in a dynamic environment using analytic and quantitative capabilities  
• Ability to explain your positioning to various people around the company in an effective way  
• Excellent verbal and written communication skills, especially with senior leaders and customers 

About Athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. 

Learn more about our culture and benefits here: athenahealth.com/careers  

https://www.athenahealth.com/careers/equal-opportunity