Product Portfolio Manager

Job Description

To drive the strategy towards customer centric solutions through product management and deliberate customer value proposition development ensuring practice integration and operational implementation through customer experience frameworks to ensure the achievement of product portfolio management objectives and business targets are met

Business Ownership:

• Defines product objectives and strategy aligned to the overall business strategy
• Defines, ranks and prioritises strategic and tactical initiatives to deliver
•  the business objectives/strategy
• Drives the delivery of the strategic and tactical initiatives
• Accountable to grow the product income statement and customer base
• Ongoing monitoring and tracking of product performance against customer expectations and business strategy
• Set and maintain customer experience targets in support of the business’ product strategy

Product Ownership:

• Responsible for market research and analysis
• Develops and maintains unique Customer Value Propositions (CVPs) and customer journeys based on the understanding of the competitor landscape as well as the target market and their needs
• Oversees product design, development and implementation
• Ensures adherence to legislative/regulatory requirements for all products

Stakeholder Management:

• Articulate Funeral Product strategies and considerations and represent the product at relevant Exco’s, Manco’s and approval forums
• Partner with Channels, Subsegments, Sales teams and marketing to deliver sales and growth initiatives
• Guide support functions across the value chain to agreed deliverables and service level agreements (SLAs) to ensure delivery of the expected customer experience, processes and solutions

You Will Have Access To:

• Opportunities to network and collaborate.
• An inspiring working environment.
• Opportunities to innovate
• Ongoing learning opportunities

We can be a match if you are experienced in:

• 5 to 7 years’ experience in Retail Banking / Insurance industry or similar environment
• Minimum undergraduate degree with preference for post graduate qualification
• Actuarial, finance or engineering degree preferred
• You understand the Funeral market in South Africa
• Provides SME advice/input to the support functions and as required by the business as a whole

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

18/09/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.