Customer Engagement Officer

Transform lives, every single day 

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. 

We’re a well-respected not-for-profit that has been serving society’s most vulnerable for more than 160 years. Each year, we achieve life-changing outcomes for over 40,000 people who rely on our person-centred support. And now, we’re extending our reach and impact even further. 

As a Customer Engagement Officer, you’ll play a pivotal role as the first point of contact for prospective clients and their families. You’ll showcase Anglicare’s unique approach, build trust, and guide people through the aged care process – from first enquiry to consultation – ensuring a seamless and supportive customer experience. 

Your Opportunity

This is a client-focused role where you’ll combine relationship-building, sales intake, and lead management to connect people with the care they need. 

With care and professionalism, you will: 

• Establish trust with prospective clients and their representatives 
• Provide clear advice and guidance on aged care services, including My Aged Care processes 
• Showcase Anglicare’s point of difference, tailoring recommendations to client needs 
• Manage referrals and leads via ARK, provider portals, and other channels 
• Support clients through the transition from CHSP to HCP & Support at Home Program. 
• Ensure the client journey from intake to consultation is seamless, empathetic and professional 
• Build strong working relationships with internal teams and external health professionals 

What You’Ll Bring

You’re compassionate, customer-focused, and thrive in a role where you can guide people through important life decisions. 

You Will Need:

• Certificate III in Aged Care/Community Services (or equivalent) 
• Previous experience in aged care or community services 
• Knowledge of government-subsidised aged care services 
• Strong communication skills (written and verbal) 
• Ability to build trust, showcase services, and manage expectations 
• A commitment to Anglicare’s vision, mission and values 

Why Anglicare?

At Anglicare, you’ll get the security, stability, and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble, and respectful people of all faiths and backgrounds – and be supported to deepen your knowledge, grow your expertise, and shape a rewarding career. 

Some of the benefits you’ll enjoy include: 

• Salary packaging – increase your take-home pay by paying less tax 
• Ongoing professional development and training opportunities 
• Fitness Passport – discounted gym membership for you and your family 
• Treehouse rewards program – retail, accommodation, and entertainment discounts 
• Employee Assistance Program for confidential counselling and wellbeing support 
• Are you ready for a career that means more? 

To apply, click the Apply button or submit your resume and cover letter. All applicants will receive a response. 

We value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, abilities, genders and cultural backgrounds. 

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. 

Application Close Date: October 10, 2025