Aftermarket Controller

General Information

Entity

With a revenue of over €_8.3 billion, access to 45 of the 54 countries on the continent, and near to 23,100 employees, we are a key player in mobility, infrastructure and energy, healthcare and, consumer goods,.
The Group partners with leading international brands and covers the entire value chain – imports, production and distribution– in line with the best international standards, drawing on over 170 years of hands-on knowledge and local expertise.
We pursue a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa's largest, to offer tailored, affordable products and services to people across the continent.

With Africa For Africa


More information: www.cfaogroup.com

  

Reference Number

2025-3324  

Job Details

Profile

Technical & Services - Technical & Services - Parts & Service Network Coordinator

Position Title

Aftermarket Controller

Contract

Unlimited-Term Contract

Contractual Hours

Full-Time

Mission Description

Summary Statement:

The purpose of this position is to assist the team Product Support and team of technicians to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.

Profile

Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time. This position would also, apart from key performance areas stipulated below, be required to assist the Manager with other duties from time to time, as may be deemed necessary:

• Overall responsibility to schedule, plan and communicate to technician’s service activity to relevant staff member(s) and customers; assigning of technicians to attend to services, breakdowns, engineering, spraybooth, booking of all jobs on mobile tech.
• Following up on all WIP jobs in progress, dailyFacilitating customer calls, complaints and queries; ensure it is followed through and communicate process / result to customers.
• Plan & arrange for machines to come to the workshop, assign technician, follow through until machine is delivered.
• Liaising with internal customers, New and Used Sales and Rental departments.
• Compiling of sustainability report – monthlyInvoicing completed jobs within 3 working days (ensuring that jobs are opened and closed as per company standards, accurate and timeous)
• Ensuring technicians achieve labour recovery = >85%Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers.
• Various administrative tasks relating to invoices might be added to this area of responsibility.
• Assisting Product Support to keep service schedules within set parameters by proper planning and scheduling of technicians / mechanics to carry out services.
• Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and Product Support.
• Processing of creditors invoices, creating order numbers Creating sundry supplier order numbers and processing supplier invoices
• Submitting of tax invoices and job cards to customers for chargeable & maintenance work
• Preparing quotations, submitting, following up with the customers and submitting to Product Support follow up on order numbers. 
• Resolve debtors’ queries and follow through until resolved.
• GPS amendments to be done weekly, business & private trips respectively.
• Processing of technician’s overtime, in conjunction with the Product Support
• Ordering of parts & following up with relevant supplier Assisting with Load test certificates that need to be issued within 2 working days from testing (when required)General administrative duties (emailing, filing, reports, etc.)
• Ensure the checking and invoicing of access hours.
• Maintaining and updating information on database

Job Location

Job Location

Africa, South Africa

Location

6 Swakara Street  Industrial Area -  Upington, Northern Cape, South Africa

Applicant Criteria

Education Level

1 - Matric

Experience Level

1 to 3 years

Languages

English (Professional)