Dutch-speaking Customer Care Agent for B2B clients

Company Description

AUTODOC is the largest and fastest-growing auto parts ecommerce platform in Europe. Present across 27 countries with over 5,500 employees, AUTODOC generated revenue of over €1.5 billion in 2024, supplying more than 8.4 million active customers with its 6.6 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

We are looking for a Dutch-speaking Customer Care Agent for delivering the best customer serice for our B2B clients.

Responsibilities:

• Making independent decisions primarily on matters of medium and high complexity and resolving conflict situations to retain customer loyalty with minimal involvement of the supervisor
• Taking part in working groups for new functionality development/testing
• Carrying out marketing functions in coordination with the marketing department (surveys, research of customer needs, taking part in generating proposals, etc.)
• Advising corporate clients via 3 channels: chat, phone, email
• Providing feedback from clients
• Keeping clients informed of the status of their orders to increase loyalty
• Building a partnership with each customer

Requirements

• You are native Dutch speaker and English B1
• Strong knowledge of the company's business processes in customer service
• Strong communication skills (at least 1 year of experience working with clients)
• Minimum knowledge of automotive industry

Will be a plus

• Ability to use automobile spare parts catalogs (TecDoc)
• Ability to use special technical sites for spare parts selection (p.ex. partlink).
• Full time contract (40 hours a week)
• Monday-Saturday 8:00am - 20:00pm (CET), 8 hours rotational shift, 2 days a week days off;
• An extra day off so you can celebrate your birthday;
• Mental wellbeing assistance AUTODOC;
• Professional growth - 650 e-courses focusing on Leadership and different soft skills;
• Free language English classes;

What Do We Offer?

• Annual Vacation;

• Refer a Friend Program with attractive incentives.

Join us today and let’s create a success story together!