AVP, Operations

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY

This position has primary leadership responsibility for assigned department(s) at the Company. Additional areas of responsibility include management of the corporate programs and processes, business process engineering and ability to serve as systems sponsor for assigned department(s). Serve as subject matter expert on corporate and area projects.

DUTIES

Lead and managed assigned department(s), in key functional areas as the subject matter expert supporting both internal and external clients. Responsible for administration and oversight of vendor management, contracts and ad hoc projects. Develop and support technical subject matter experts to provide support in functionality and applications
2. Manage remote staff
3. Lead program initiatives to ensure compliance with internal and external partners and other standards.
4. Implement strategies to continually improve processes.
5. Complete analyses to identify areas of required improvement and implement solutions to correct errors
6. Lead interdepartmental projects and serve as a member of multiple concurrent teams aimed at improving processes and quality.
7. Review and modify assigned internal management program(s)
8. Design and implement business processes across department(s) and maintain responsibility for ongoing business process engineering.
9. Develop short- and long-term strategies to support and align succession planning and business strategy.
10. Serve as business sponsor for application development requirements
11. Ad hoc support to VP, Operations as necessary.
12. Select, develop, and evaluate staff to ensure the efficient operation of department.
13. Collaborate, coordinate, and communicate across disciplines and departments.
14. Ensure compliance with HIPAA regulations and requirements.
15. Demonstrate Company's Core Competencies and values held within.
16. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High-Risk Role.
17. Responsible for routine internal monitoring and auditing of compliance risks, prompt response to compliance issues as they are raised, investigation of potential compliance problems as identified in the course of self-evaluation and audits, correction of such problems promptly and thoroughly to reduce the potential for recurrence as required by applicable state and federal laws, regulations and MPI's Compliance Programs.
18. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE:
The incumbent operates with considerable latitude for unreviewed decisions, uses an extensive range of knowledge to complete job responsibilities, and participates in planning processes at major project and departmental level. This job requires ongoing collaboration with counterparts in the organization to ensure appropriate operational support and coordination of objectives. The incumbent utilizes in-depth knowledge, advanced problem-solving skills and an understanding of company priorities to achieve results and handle non-routine issues by following broad policy or precedent. This position has direct oversight which involves hiring, discipline, performance management, coaching and mentoring.

COMPENSATION

The salary range for this position is $165 to $185K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

Qualifications

REQUIREMENTS

* Bachelors' degree in related field required; Masters' degree preferred
* Minimum ten (10) years operations management experience, ideally managing healthcare
* Previous experience in Healthcare, and applicable programs highly desirable
* Knowledge and understanding of managed care business
* Required licensures, professional certifications, and/or Board certifications as applicable
* Communication (written, verbal and listening), leadership, team building, detail oriented, analytic, and interpersonal skills
* Ability to use hardware, software and peripherals related to job responsibilities including MS Office Suites Excel, PowerPoint, Visio and Word
* Ability to elicit trust and credibility as well as interface with all levels of the organization
* Ability to build relationships with internal and external customers
* Ability to formulate the solution and involve others in solving issues
* Ability to be comfortable with and manage in-person client interface
* Ability to commit to highest standards of quality and integrity
* Ability to represent the company in a positive and professional manner
* Ability to perform multiple tasks simultaneously and adapt to changing priorities in a positive and professional manner
* Ability to maintain ongoing collaboration with counterparts in the organization to ensure appropriate operational support, coordination of objectives and strategic planning
* Ability to travel, including overnight stays up to 10%

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

Medical, dental and vision coverage with low deductible & copay
Life insurance
Short and long-term disability
Paid Parental Leave
401(k) + match
Employee Stock Purchase Plan
Generous Paid Time Off – accrued based on years of service
- WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
10 paid company holidays
Tuition reimbursement
Flexible Spending Account
Employee Assistance Program
Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits

EEO STATEMENT

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.

APPLICATION DEADLINE

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

#LI-AW1