PSR-Villa Point (PRN)
Ohio County Healthcare.com
Office
Owensboro, KY, 42303
Full Time
Job Details
Job Location OCH Ortho Clinic Owensboro - Owensboro, KYPosition Type PRNJob Shift DaysDescription
- The patient service representative (PSR) is responsible for a variety of administrative functions and patient care activities in support of the clinic to include – checking in/out patients, collecting co-pays, verifying insurance, scheduling appointments, and assisting clinical staff to provide support for the efficient delivery of patient care.
- Job responsibilities:
- Opening and closing the office
- Ensure waiting area is always neat
- Answering phones and directing to appropriate department/staff
- Create patient telephone encounters/actions/messages for other staff
- Scheduling appointments
- Screen patients for possible contagious illnesses and providing direction if patient should be seen via telemedicine
- Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc.
- Entering patient demographics in to EMR
- Verification of insurance eligibility and benefits
- Obtain required forms (registration, health history, third party liability, NPP and consents)
- Identify insurance coverages and distinguish between primary, secondary and tertiary
- Obtain case in jury information for Workman’s Comp and MVA
- Check patient in and out
- Contact patients that no show or cancel/reschedule report from confirmation calls
- Live confirmation calls for upcoming appointments
- Obtain and enter referral information
- Mark no shows in daily schedules
- Scan demographic documents into the patients’ chart in EMR
- Report daily on no shows and rescheduling trends
- Open mail; distribute to appropriate individual/team
- Collect co-pays, TOS payments, prepayments and any outstanding balances
- Close out and balance cash drawer, complete bank deposit
- Balance daily transactions
- Run day end review and billing summary
- Work front end billing denials
- Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.
- Read and comprehend patient billing to answer general questions
- General financial counseling: patient balances, payment options, setup payment plans
- Prep daily schedules and identify outstanding balances for upcoming appointments
- Have ability to communicate effectively (both verbal and written) with patient, physicians and other teammates
- Liaison between patient and clinical staff
- Additional tasks as assigned by the Management
- Frequently accesses email to stay up to date on new information within the organization and promote a way of communication between staff
- Performs all procedures according to established policies and procedures of OCH and adheres to Legal compliance policies and other regulatory issues
Qualifications
- Education: High school diploma or GED
- Experience: Preferred 1 year
- Additional requirements
- High school diploma or equivalent
- 1 year of medical office experience
- Customer service skills
- Knowledge of medical terminology preferred
- Experience with E-Clinical Works a plus
- Must be detail oriented
- Strong organizational and time management skills
- Excellent verbal and written communication skill
- Strong sense of discretion and professionalism
- Strong multi-tasking skills
- Critical thinking skills
PSR-Villa Point (PRN)
Office
Owensboro, KY, 42303
Full Time
September 11, 2025