Admissions Coordinator

Employment Type: Permanent full time

Hours: 38 hour week

Location: Oakleigh VIC

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: Tammy Ridgway tridgway@mercy.com.au

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

The Admissions Coordinator plays a pivotal role in optimising occupancy and delivering a seamless customer experience throughout the aged care admissions process. Working closely with Service Managers in a region, they help drive occupancy rates by simplifying procedures and guiding families with empathy and professionalism.

A meticulous approach to contract management and paperwork is essential to ensure smooth transitions into care and to mitigate financial risk and potential debt. This role demands strong attention to detail, excellent communication skills, and a commitment to supporting residents and their families during a significant life transition.

What you’ll bring
You bring a strong background in aged care sales and a passion for delivering exceptional customer experiences. With meticulous attention to detail and a proactive mindset, you ensure every admission is seamless and compliant. Your ability to communicate clearly, manage complex paperwork, and build trusted relationships with families and referrers makes you a key contributor to occupancy growth and service excellence. You embody Mercy Health’s values, demonstrating integrity, compassion, and professionalism in everything you do.

To thrive in this role, you will have:

• Deliver warm, responsive customer service to families, residents, and referrers

• Confidently manage the full admissions journey—from enquiry to signed agreement

• Maintain meticulous attention to detail in contracts and paperwork to ensure smooth transitions and reduce financial risk

• Stay organised and proactive in managing leads, using CRM systems to track and convert enquiries

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check

• Proof of current influenza vaccination and other vaccination status consistent with public health orders.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.