Manager Strategic Accounts

Manager of Strategic Accounts

Overview
We’re seeking a Manager of Strategic Accounts who is responsible for driving growth and retention across a portfolio of new, emerging, and existing mid-sized multinational clients, with a focus on the key strategic sub-verticals of Pharmaceuticals and Medical Device segments. This role demands a strong blend of strategic planning, cross-functional collaboration, and operational excellence to support expansion within these key growth segments. Success in this position hinges on the development and execution of targeted go-to-market strategies that align with industry trends and leverage key associations and effective pipeline management all designed to deliver integrated, cross-business solutions. 

 

Key Responsibilities

• Own full accountability for revenue and growth targets across strategic account portfolio. Drive global pricing strategies, renewal playbooks, and risk mitigation planning.
• Build and maintain strong, multi-tiered relationships with client stakeholders, including mid- and senior-level decision-makers and serve as the primary point of contact for all customer-related matters
• Deliver professional, insight-driven Quarterly Business Reviews (QBRs), aligning client expectations with performance outcomes and strategic goals.
• Develop and execute comprehensive strategic account plans focused on retention, revenue growth, client expansion (short- and long-term), margin improvement, and cross-business unit (XBU) penetration.
• Lead complex deal structuring involving multiple business units, geographies and/or service lines.
• Oversee the timely and accurate execution of client contracts, including navigating approval processes and presenting contract metrics through the DOA process.
• Maintain a deep understanding of industry trends and market dynamics to proactively position services and solutions.
• Lead strategic cross-functional initiatives through coordination of internal stakeholders to deliver on client goals.
• Maintain accurate CRM records to ensure data integrity and enable clear forecasting, reporting, and pipeline management.

 

Qualifications

Education & Experience

• Bachelor's degree in Business, Marketing, Life Sciences, or related field; advanced degree preferred.
• 8+ years of customer-facing experience in sales, strategic account management, or commercial operations.
• Must-have experience in managing multi-site accounts with moderate complexity in pharma, medical device, life sciences, or regulated industries.

 

Skills & Attributes

• Ability to build trust and credibility across internal stakeholders and external customers.
• Strong communication, influence, and stakeholder management skills.
• Strategic thinker with strong business acumen, presentation skills and has a results-driven approach.
• Solid experience in negotiating complex strategic contracts
• Comfortable working within a matrixed, cross-functional environment.
• Highly organized with strong forecasting, analytical, problem solving  and CRM skills.
• Fluency in English both written and spoken is a requirement. Fluency in additional European languages is a significant plus.
• Able to work with different European cultures, their sensitivities and an international sales experience.