Retail Operations Sr. Executive

 

Overview

Retail Operations Executive will play a key role in supporting day-to-day retail store operations by assisting with
vendor management, overseeing in-store experience elements such as hospitality and uniform management. This role will also coordinate packaging and supplies, support project implementations, and assist with vendor-related budget management to help ensure smooth and efficient retail operations across multiple locations.
 

Key Accountabilities

In-store Experience

• Manage uniform distribution for new joiners and store launches by coordinating with vendors
• Support & monitor on-site grooming guideline implementation 
• Monitor and support hospitality items (chocolates, drinks, tools) to create unique experience
• Assist with hospitality tool management and DTD (understock) monitoring
• Manage and coordinate daily and monthly store cleaning operations in partnership with vendors

Inventory Control & Compliance support

• Execute quarterly COM Inventory reporting and Retail System Access Reviews
• Review monthly Open order of stores and report to HKSSC 
• Assist the In-store Audit Inspection to ensure compliance based on internal operational guidelines
• Resolve and assist employee concerns using thorough knowledge of policies and procedures
• Notify/remind stores of SOP updates shared by Global Retail Operations team

Packaging, Supplies & Vendor Coordination

• Support and review packaging order process and manage packaging stock level at stores 
• Support supply order placement, budget tracking, and vendor communication
• Coordinate with Coupa system for PO creation and vendor management

Project & Budget Support

• Assist in BOH (Back of House) setup, layout reviews, and follow-ups
• Notify monthly Store budget for customer drinks, store supplies based on actual usage
• Track and support retail operations budget planning and forecasting
   

Required Qualifications

• 5–7 years of experience in retail operations, store support, or a similar role within the luxury or fashion retail industry
• Strong understanding of store operations, inventory control, and retail systems
• Comfortable working in a fast-paced, dynamic environment with changing priorities
• A proactive multi-tasker and strong team player with a collaborative mindset
• Detail-oriented with excellent organizational and problem-solving skills
• Strong communication and interpersonal skills to engage effectively with both internal stakeholders and store teams
• Proficiency in Microsoft Office Suite (especially Excel and PowerPoint)
• Fluent in English
   

Preferred Qualifications

• Analytical skills preferred