Clinic Manager - Family Medicine - Northgate Clinic

University of Iowa Health Care, Ambulatory Care Clinics – Family Medicine is seeking a Clinic Manager at their Northgate Clinic to contribute to the oversight and delivery of health care services through leadership and management of clinical services and operations. Lead and manage functions to assure that health services, medical care, medical/health professions education, and research programs are delivered effectively and efficiently. Efforts are focused on organizing, managing, evaluating, and improving health care operations. Responsible for the administrative interface and coordination of clinical operations with Hospital Administration and the Carver College of Medicine Clinical Departments.

Position Responsibilities

Financial Management
•    Develop budget priorities that are responsive to clinic needs and align with institutional strategies and priorities. Actively engage with clinic governance in collaboration with hospital and department leaders.
•    Provide financial projections and operational recommendations to meet or exceed budget targets.
•    Manage financial and productivity data; review and analyze and evaluate performance relative to targets. Investigate gaps in meeting targets and propose adjustments or solutions.
•    Actively monitor budgets and evaluate performance relative to targets. Investigate and resolve discrepancies.
•    Develop hospital budgets; assess needs for capital equipment and personnel resources. Submit proposals with appropriate justification. Meet budgetary targets
•    Ensure maintenance and adherence to regulatory standards set by state, federal, UI Healthcare, and University policies and procedures.
•    Understand and practice “Lean” standards for clinical operations. Identify opportunities for clinical operations improvement.
•    Actively engage with Nursing and departmental leadership to ensure clinical and operational continuity across clinical operations.
•    Allocate resources to meet quality and productivity expectations.

Patient Care/Service Delivery
•    Identify needs, trends, and forecasts to provide patient care
•    Identify trends and determine QA priorities
•    Recommend QA and patient/customer satisfaction strategies
•    Develop and monitor plans to enhance patient satisfaction
•    Work in collaboration with hospital and department leaders, including medical and nursing directors, to implement best practices and new models of care/service.
•    In collaboration with hospital and department leadership, ensure that clinical operations are reviewed regularly and in compliance with UI Health Care, The Joint Commission, and other regulatory agencies.
•    Oversee and ensure compliance of safety regulations.
•    Work collaboratively with nursing, department, and hospital leadership on the review of health care delivery.  Identify systematic problems with clinical operations and recommend solutions.
•    Review patient satisfaction data and develop, implement, and evaluate plan(s) to improve performance.
•    Investigate patient experience concerns and provide follow-up as delegated to ensure patient satisfaction.
•    Model and promote the Service Excellence model for patient care and staff satisfaction.

• Planning and Goal Management
• •    Develop action plans for clinical areas that meet strategic goals
• •    Provide progress reports to hospital and department leadership
• •    Collaborate with hospital and department leadership to identify opportunities for process improvement and improved efficiencies
• •    Prepare and/or assist with developing the clinic operating budgets
• •    Prepare and/or assist with developing plans to ensure excellent patient services and satisfaction scores

Human Resource Management
•    Responsible for the recruitment and training of personnel to maintain an appropriate skill mix and number of staff
•    Hire, develop, and manage the performance of employees 
•    In collaboration with hospital HR representative(s), ensure a consistent approach to HR management. 
•    Provide feedback to the service unit leadership, detect performance problems and provide recommendations regarding corrective action as necessary
•    Hold staff members accountable for high performance and high engagement by articulating expectations, monitoring performance, and providing feedback consistently across areas of responsibility.
•    Prepare and/or assist with developing resource allocations and staffing models. 
•    In collaboration with human resources, finance, hospital administration, and department leadership, use analytical tools related to workforce utilization and productivity and other operational metrics relevant to workforce management.
•    Prepare and/or assist with developing workforce models aligned with clinical demand and efficiency.
•    Working closely and collaboratively with Human Resources, complete performance evaluations, propose salary increases and career development plans
•    Schedule and direct work activities of assigned clinic staff

Communication & Collaboration
•    Advocate for the needs of the clinic with healthcare and department leadership
•    Collaborate with the clinic medical director and nursing and clinic leadership regarding program development, process improvements, and equipment budgets
•    Facilitate and foster a collaborative relationship among staff and hospital and department leadership in a positive manner
•    Provide administrative interface and actively collaborate with hospital and department administration
•    Represent the clinic in meetings or on committees within UI Health Care
•    Work to ensure that all employees are respected and treated consistent with University policies

•  Education Programs and Research Administration
• •    Provide clinical education to develop staff competency
• •    When relevant, oversee clinical education activities and agreements with other educational institutions
• •    Manage appropriate staff level development initiatives to drive quality care and patient satisfaction
• •    Collaborate with research staff to ensure clinical and research needs are met

Education Requirements

Master’s degree in Nursing, Hospital and Health Administration, or Business Administration or equivalent combination of education and experience

Experience Requirements

•    At least three (3) years of comprehensive progressive healthcare leadership/administrative experience 
•    Expertise in financial management, data analysis, practice management, and human resources
•    Experience with budget management (e.g., regular use of institutional financial reports to meet monthly and annual targets)
•    Demonstrated ability to lead change
•    Excellent written and verbal communication skills
•    Strong interpersonal skills and high emotional intelligence 
•    Demonstrate job-related experience with fostering a welcoming and respectful work/academic environment and/or otherwise demonstrate their ability to foster a welcoming and respectful work/academic environment for people from all types of backgrounds and viewpoints

Desired Qualifications

• •    Previous physician practice and clinic management experience
• •    Previous experience in an academic medical center
• •    Previous experience in the administration and management of clinical settings
• •    Demonstrated results in improving patient satisfaction levels
• •    Demonstrated results in improving clinical operations
• •    Experience managing in a matrix reporting and unionized environment
• •    Previous experience with oversight of multiple types of professional staff
• •    Experience with program development 

Application Process:
In order to be considered for an interview, applicants must complete the application entirely to show that they clearly meet the listed required and desired qualifications of this position. Submitting a Resume and marking it as a ‘relevant file’ under the submissions is desired.

Job openings are posted for a minimum of 14 days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Kiley Skay at kiley-skay@uiowa.edu.