When you work at Freedom Village at Brandywine, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

Freedom Village at Brandywine is recruiting for a hospitality focused Admissions and Outreach Coordinator to join our team! We are a small skilled nursing facility with only 49 beds. The Admissions and Outreach Coordinator is responsible for managing and coordinating the intake process for prospective residents and patients at a senior living health center. This role ensures all necessary documentation is collected, verifies insurance and payer sources, and serves as a liaison between families, referral sources, and internal departments. While the Admissions and Outreach Coordinator facilitates the admissions process, the final decision to admit a resident is made by the Administrator.

The essential job functions of an Admissions and Outreach Coordinator:

• Serve as the primary point of contact for inquiries, referrals, and potential admissions.

• Coordinate all pre-admission activities, including intake paperwork, insurance verification, and initial assessments.

• Communicate effectively with hospitals, discharge planners, social workers, and families to gather clinical and financial information.

• Collaborate with the LCS Regional Health Care Marketing and Sales Director to ensure consistency in LCS standards and best practices and adhere to SalesFIRST Standards.

• Collaborate with nursing, finance, and administrative teams to ensure readiness for new admissions.

• Support the Director of Admissions or Administrator by preparing admission packets and documentation for final review and approval.

• Schedule and conduct tours and informational visits for prospective residents and families.

• Maintain accurate records in CRM and EMR systems in compliance with state and federal guidelines.

• Follow up on referrals to ensure timely response and admission flow.

• Ensure a smooth transition for residents and families during the admission process.

• Assist in tracking admission data and occupancy trends as directed.

General job functions:

• The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the LCS Hospitality Promises™ in all interactions with residents, fellow employees, and guests:

1. We greet you warmly, by name and with a smile.

2. We treat everyone with courteous respect.

3. We anticipate your needs and act accordingly.

4. We listen and respond enthusiastically in a timely manner.

5. We hold ourselves and one another accountable.

6. We make you feel important.

7. We embrace and value our differences.

8. We ask, “Is there anything else I can do for you?”

9. We maintain high levels of professionalism, both in conduct and appearance, at all times.

10. We pay attention to details.

• Observe and abide by all regulations to ensure that personal health information is protected during its collection, use, disclosure, storage, and destruction within the community; and to ensure only the minimum necessary information is known to function in this position.

• Assure resident safety.

• Follow written and oral directions.

• Maintain all tools, equipment and supplies in proper condition.

• Recommends improvements and offers suggestions as appropriate.

• May participate in orientation and development of new employees.

• Maintain confidentiality of resident and community information.

• Assist new employees in following established community policies and procedures.

• Complete assignments timely, completely and accurately.

• Attend all in-services as assigned or requested.

• Participate in interdisciplinary team and other community meetings as assigned or requested.

• Consistently work cooperatively with residents, co-workers, physicians, families, consultant personnel and other ancillary service providers.

• Observe all community safety policies and procedures.

• Is observant of safety hazards and emergency situations, and reports to appropriate person or takes corrective action according to established procedures.

• Come to work in a clean, neat uniform and consistently present an appropriate professional appearance.

• Come to work as scheduled and consistently demonstrate dependability and punctuality, complies with attendance policy.

• Assume accountability for data contained in the employee handbook.

• Assumes accountability for compliance with Federal, State, and other regulations within scope of control and of which informed.

• Observe infection control procedures.

• Follow Residents’ Rights policies at all times.

• Observe all community policies and procedures.

• Accept assigned duties, instructions or correction in a cooperative manner, voicing concerns or disagreement in a professional manner through established chain of authority according to state procedures.

• Perform incidental housekeeping and maintenance tasks as may arise during the course of regular duties, in order to maintain a clean, safe, pleasant environment for residents, visitors and staff.

• Perform all other related duties as assigned in an effective, timely and professional manner.

EXPERIENCE & EDUCATION:

• High school diploma or equivalent required; associate or bachelor's degree in healthcare, business, or related field preferred.

• 1–3 years of experience in healthcare admissions, intake coordination, or customer service, preferably in senior living, skilled nursing, or hospital discharge settings.

• Working knowledge of Medicare, Medicaid, and insurance verification processes.

• Proficient with EMR and CRM systems; experience with PointClickCare or similar platforms is a plus.

LICENSE/CERTIFICATION OR OTHER SPECIAL REQUIREMENTS:

• Must possess current and valid driver’s license consistent with the requirements determined by size of vehicle and laws of the state in which the driver is licensed

• Must possess personal driving record consistent with the requirements of the Driver Selection Policy

• Doctor’s statement verifying free from communicable disease, if applicable in your state.

QUALIFICATIONS:

• Proficiency in the English language enabling the employee to read, write, comprehend and communicate simple instructions, correspondence, memos, etc.

• Ability and willingness to utilize computer software system to track activities and other pertinent information

• Ability to multi-task, balance team and individual responsibilities, and respond promptly to resident and visitor needs

• Ability to utilize Microsoft Office Suite products

• Ability to prepare accurate and timely reports to meet required deadlines

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

• Ability to deal with problems involving few concrete variables in standardized situations

• Must demonstrate excellent telephone communication skills.

• Multi-task oriented

• Willingness to be available for any/all emergencies regarding the community

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

EEO Employer