Job Description

Co-op, Service Retention (8 months)

Scarborough, Ontario (Hybrid)

Deadline: Please apply before September 23, 2025.

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a co-op student to join our Service Retention team. The successful candidate will have a great opportunity to learn while assisting activities within the Parts & Service Marketing and the Parts Sales & Analysis sections of the Service Retention department. On the marketing side, you will collaborate with cross functional teams, vendor and agency partners to drive consistent, compelling and aligned promotional content across platforms and aid with various dealer billing and claims processes. Collaborative and exposure opportunities continue on the Sales and Analysis side; working with internal stakeholders, dealer, and vendor partners to assist with accurate parts pricing, efficient processing of invoice/credit transactions, and participate in the creation of annual dealer pricing contracts.

What We’ll Bring:

Company & Culture

A hybrid work environment
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career
A focus on respect for people and continuous improvement

Co-op Program Initiatives

Case competition – work as a team with co-op students to solve a real-world business problem
Co-op Events (business acumen series, past & present series, final presentation)
Social lunches – connect with co-op students from all departments

What You’ll Be Doing:

Parts & Service Marketing

Assist with Parts & Service Marketing campaigns and programs including creative review, executive program overview documents, and performance reports using insights to support the presentation of data-driven improvement opportunities
Assist in developing promotional aid and reference materials consistent with corporate brand direction and objectives
Conduct research to assess the viability of new opportunities for Parts & Service Marketing
Collaborate with internal and external stakeholders in reviewing and updating various dealership and vendor facing reference materials
Assist in creation of Standard Operating Procedures to help increase knowledge and efficiencies for repetitive tasks
Assist with timely processing of dealership and vendor billing/credits
Perform other tasks and projects as requested to contribute to Parts & Service Marketing activities

Parts Sales and Analysis

Parts Pricing checks: Check the final parts pricing submitted to dealer and compare them with our system to ensure accuracy between the 2 systems
Parts Invoice/Credit rejections: Monitor the invoices that are rejected due to pricing discrepancies between Direct-to-Dealer vendors and Toyota Canada Inc. Track and communicate the information to the different vendors, so it is resolved timely for the dealers
Reports: Update the pricing of certain parts on a weekly basis with their special margin

Other

Department Support: Perform other tasks and projects as requested

What You’ll Bring:

Strong team player
Knowledge of Excel is required
Strong systematic expertise
Strong organization and time management – Able to work with multiple partners and on multiple projects on a regular basis
Great attention to detail
Outstanding verbal and written communications talent
Initiate and improve work processes to increase efficiencies
Create/improve standard operating procedures (SOP)

About Us

Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus and vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.