The Learner Experience Administrator plays a key role in supporting the end-to-end learner journey at the Fire Service College.

Job title:

Learner Experience Administrator

Job Description:

Working under the guidance of the Learner Experience Team Leader, the postholder will assist in the enrolment, registration, and induction of learners, ensuring they are fully prepared prior to arrival. The role includes managing learner communications, supporting special educational needs and disabilities (SEND) adjustments, and acting as a point of contact during their time on site. Post-course, the administrator will help learners complete submissions and portfolios, while maintaining safeguarding responsibilities throughout the learner journey.

As a key member of the Academic Services team, you will work collaboratively with other departments to support our business objectives. You will ensure we deliver our objectives within the Academic Services and ensure every customer has an outstanding learning experience. You will be responsible for supporting delegates and clients end to end to ensure that they receive an excellent customer experience.

Responsibilities

Represent Capita Fire Service College as the professional education provider of choice
Build professional relations with colleagues to encourage a positive working environment.
Motivate, inspire, and drive the business through your actions.
Liaise with Sales and the Training Delivery team and other stakeholders
Responsible for supporting delegates to ensure that delegates are supported pre and post course in achieving their qualification.
Build a collaborative and supportive culture between all teams and Academic Services.
Responsible for the End-to-end process of learner support for delegates to ensure timely completion and Certification.
Support the enrolment, registration, and induction processes for all learners.
Ensure learners are registered with relevant awarding bodies and have completed any required pre-course work.
Communicate essential course information to learners prior to arrival, including logistics and SEND-related adjustments.
Welcome and assist learners on site, acting as a primary point of contact for queries and support.
Maintain accurate records of learner interactions, service history, and safeguarding concerns.

About You

Outstanding people skills, with the ability to adapt to meet individual needs
Honest, trustworthy, and professional
Flexibility to adapt working pattern to support business needs and work over weekends should you be required to support business needs
Experience in learner support, student services, or administrative roles within an educational or training environment.
Strong organisational and communication skills with a learner-focused approach.
Understanding of safeguarding responsibilities and SEND support requirements.
Ability to manage confidential information and maintain accurate records.
Proficiency in using digital systems for learner management and communication

About Fire Service College:

The Fire Service College is a leading organisation for fire prevention and protection and response, providing assessed, accredited and assured fire and multi-service training for emergency service professionals globally.

With over 40 years’ experience in delivering fire and rescue training internationally, we specialise in equipping today’s firefighters and other emergency responders with the best possible skills and training to learn the latest techniques and procedures. Our unique incident ground, at one of the premier fire training venues in the world, coupled with our expert instructors, provides the opportunity for our learners to train and exercise in a realistic and challenging environment, for a learning experience that is second to none.

What’s in it for you?

A competitive basic salary (Up to £25,000)
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always🧑‍💻 Fearless innovation✅ Achieve together💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Location:

Moreton In Marsh

United Kingdom

Time Type:

Full time

Contract Type:

Permanent