Global Emergency Response Team Specialist, Trust & Safety

About the team
The Global Emergency Response Team plays a pivotal role in protecting our global community by tackling sensitive content and processing reports of content infringement.

Responsibilities:
- Demonstrate operational excellence in evaluating risk, threats, and user privacy, particularly in time-critical emergency escalations.
- Review and assess high volumes of inbound emergency escalations from law enforcement, government agencies, and internal teams.
- Make fast-paced, independent decisions based on analysis of various complex factors, including imminence of danger, sensitivities, and graphic content, while adhering to applicable laws, terms of service, and internal policies.
- Coordinate and collaborate with internal and external partners, including global law enforcement, to ensure user safety.
- Operate in an environment with highly sensitive content, including child sexual exploitation, graphic violence, self-injury and suicide, and other potentially disturbing material.
- Create and articulate responses to inquiries from law enforcement, government agencies, and internal teams regarding emergency response policy and processes.
- Master various back-end data systems to ensure effective handling of safety issues and continuously improve the quality of response mechanisms.
- Summarize and compile analytical, retrospective, or data-driven investigation reports.
- Lead projects aimed at enhancing back-end systems, processes, and response quality.
- Collaborate with cross-functional global teams to address emerging risks and align on response strategies.
- This role will require you to work a permanent full weekend shift.