MEA Solution Area Lead & CSA Director – ABS Work Force

The CSA Director – ABS Work Force is a strategic leadership role based in the MEA Area HQ, serving as the solution lead for ABS across MEA all-up. This role is responsible for driving technical excellence, delivery impact, and customer success across the region, while directly managing the CSA team in Qatar, Kuwait, Saudi Arabia, and MCC.

Responsibilities

Mea Solution Leadership

• Act as the ABS solution lead for MEA, shaping technical strategy and delivery priorities across all subsidiaries.
• Represent CSA capabilities in Area-wide forums and contribute to CSU planning and governance.

Workforce Management

• Lead and coach ABS CSAs in Qatar, Kuwait, Saudi Arabia, and MCC.
• Ensure CSA coverage for strategic workloads including Copilot & Copilot chat.

Customer Success & Delivery Excellence

• Oversee execution of milestones and ensure CSA engagement in delivery planning.
• Partner with CSAMs to remove technical blockers and accelerate usage through CSA-led engagements.

Operational Excellence

• Align CSA activities with MEA CSU scorecard priorities including copilot, copilot chat
• Monitor pipeline health and execution metrics, ensuring CSA contributions to durable and scalable customer outcomes.

Skilling & Capability Building

• Implement CSA skilling plans and role immersion programs.
• Foster a culture of technical intensity and continuous learning through structured development paths.

Stakeholder Engagement

• Collaborate with STU, CSAMs to ensure seamless handovers and milestone ownership.
• Advocate for CSA workforce needs in Area HQ planning forums and contribute to regional strategy evolution.

Qualifications

Qualifications

• Proven experience in managing technical teams across geographies.
• Deep understanding of cloud architecture, AI business solutions, and customer success motions.
• Strong leadership, coaching, and stakeholder management skills.
• Familiarity with MEA CSU delivery models and Factory engagement processes is a plus.

Preferred Skills

• Strategic planning and execution
• Technical depth in AI, cloud, and MW technologies

- Data-Driven Decision-Making

- Cross-Functional Collaboration

- Change management and transformation leadership

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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