The Platforms Engineer II is responsible for daily server system maintenance and monitoring, supporting applications on servers, and providing 3rd level support. They ensure security standards are adhered to, test and evaluate new server software products, and provide technical assistance in projects.

The opportunity:

We’re looking to add great new talent to our Windows Server Systems portfolio. If you are committed to quality, then join our drive to develop world-class IT Solutions. With a robust strategy focusing on People, Process and Technology, we believe that our culture and the quality of our people are our greatest strengths. As such, we need to employ top talent to support our key business functions.

The Windows Server Systems team is responsible for the support of the Microsoft back-office applications, such as Active Directory, DNS, DHCP, SCCM and Exchange. The team also support some critical business applications / platforms such as VMWare. The team operates in an exciting environment, working with new technologies as well as being the production custodians for a myriad of critical business applications through the enforcement of and adherence to strict change management procedures.

TFG’s IT division provides innovative, strategic and cost-effective ICT solutions and professional services to TFG and its subsidiaries. Working for TFG means; working with highly talented professional individuals, who are passionate about collaboration, creativity and working towards successful customer service.

Key Responsibilities:

Daily server system maintenance and monitoring
Daily Active Directory maintenance and service monitoring and health checks
Supporting applications on Windows servers and providing 3rd level support
Problem resolution and fault finding
Windows server administration, support and disaster recovery procedures
Ensuring that security standards are adhered to
Testing and evaluating new server software products and server-related hardware
Providing technical assistance in projects
Providing support and technical advice
Documenting and updating server administration, disaster recovery and security procedures

Qualifications and Experience:

Relevant tertiary qualification
Microsoft Certified Systems Engineer (Windows Server)
VMware certification
Microsoft Azure exposure is advantageous
5 years relevant working experience in relation to:
- Microsoft Windows Server Operating Systems
- Network protocols (TCP/IP)
- Windows Server Systems (i.e. Exchange, Active Directory, Terminal Services, IIS)
- Technical Project Management
- ITIL or similar service management principles
- Familiarity with HP server hardware platforms would be an advantage
- VMware vSphere 8

Skills:

Strong organisational and planning skills
Excellent attention to detail, analytical and problem-solving skills
A strong service orientation
To provide customer service as per agreed SLA’s
To be deadline and target-driven
Excellent communication skills, communicate effectively at all levels & liaise with the support teams and various divisions
Excellent listening, questioning and documenting skills
Ability to work independently, as well as within a team
Ability to work under pressure and display initiative
Strong administrative skills
To be reliable and able to work flexible hours
Ability to innovate and be able to practically implement

Behaviours:

Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
Courage - confronts and tackles challenging situations with courage
Decision Quality - consistently makes timely, well-rounded and informed decisions
Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives
Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth

Please ensure that your line manager is aware of and supports your application before applying for this role.

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?